Technical Support Engineer | Customer Training & Solutions

Halma plc; Newcastle; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discretionary company bonus

Enhanced contributory pension scheme

Life Assurance and Income Protection

Halma shares

Flexible working policy

Holiday buy and sell scheme

14 weeks parental leave

Paid volunteering day

Wellbeing app YuLife

Employee Assistance Programme and free

GP services access 24/7

Cycle to Work Scheme

EV charging points

Simply Rewards discount scheme

Job summary

Advanced Electronics Ltd, a Halma plc subsidiary, is seeking a Technical Support Engineer to act as a primary contact for technical queries, deliver training both virtually and in-person, and collaborate with Sales & Marketing to promote our products and brand.

You will guide customers on applying product features for effective installations, advise stakeholders to drive growth, and address customer pain points with a systematic approach in a dynamic team environment.

Qualifications

• Established track record in technical support/customer service with an electronics bias.
• Excellent communication, transparent and customer-focused.
• Willingness to learn new technologies and promote solutions.
• Collaborative with stakeholders and strong problem-solving.

Responsibilities

• Be the primary point of contact for technical support and training queries via telephone and email.
• Deliver customer product training in a virtual environment and face-to-face as needed.
• Collaborate with Sales & Marketing to deliver promotional and support material.
• Guide customers in applying features/benefits of our products for installation.
• Provide advice to key stakeholders to drive growth and market share.
• Identify customer pain points and address them methodically.
• Collaborate with product management and QA as required.

Skills

Technical Support

Customer Service

Communication Skills

Problem Solving

Analytical Mind

Team Collaboration

Job description

Advanced Electronics Ltd, a Halma plc subsidiary, is seeking a Technical Support Engineer to act as a primary contact for technical queries, deliver training both virtually and in-person, and collaborate with Sales & Marketing to promote our products and brand.

You will guide customers on applying product features for effective installations, advise stakeholders to drive growth, and address customer pain points with a systematic approach in a dynamic team environment.