Technical Support Engineer

Focus Resourcing; South Woodham Ferrers; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

£35,000 - £40,000 salary

20 days holiday plus bank holidays

Pension

Private healthcare

Job summary

Focus Resourcing is seeking a Technical Support Engineer for an office-based role in the United Kingdom. Salary will be between £35,000 and £40,000 depending on experience.

The role involves troubleshooting end-user technical product issues, supporting business clients, electricians, installers and the public. You will manage tickets, perform remote diagnostics, and organise weekly site visits. Occasional on-site visits are possible.

Qualifications

• Previous experience in a technical support role.
• Electrical background is ideal and any metering experience is a huge plus.
• Strong technical background and ability to learn products quickly.

Responsibilities

• Troubleshoot end user technical product issues.
• Support business clients, electricians, installers and the general public.
• Work with a ticketing system, handling inbound and outbound support calls and emails.
• Remote monitoring to find solutions over the telephone.
• Diary management and weekly site visits to customers' homes and commercial sites.
• Route planning and remote diagnostics of product issues.
• Provide external and internal technical product training.
• Assist Head of Technical with ISO procedures and documentation control.

Skills

Troubleshooting

Customer service

Technical aptitude

Learning agility

Electrical knowledge

Tools

Ticketing system

Job description

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• £35,000 - £40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role