Technical Support Engineer

Precision People; North East; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

33 Days Holidays

Specialist Training

Company Pension Scheme

Job summary

Precision People in the North East is seeking a Technical Support Engineer who provides remote customer support for specialist machinery. The role is 100% office-based, based near NE36 0PQ, with Monday to Friday day shifts and a strong focus on fault diagnosis, remote assistance and timely customer service.

You will diagnose electrical and system faults, guide customers through troubleshooting, raise quotes for parts and coordinate with field engineers.

Qualifications

• Experience providing remote IT/technical support to customers.
• Strong IT/network background with remote desktop tools.
• Proficient with CRM systems such as Salesforce; good problem-solving skills.
• Full UK driving licence and willingness to travel for training.

Responsibilities

• Provide day-to-day remote support to customers via phone, email and remote access.
• Diagnose faults in laser systems, including software, networking, electrical and hardware issues.
• Guide customers through troubleshooting and resolve problems quickly.
• Raise quotes for parts, servicing and repairs using internal systems.
• Collaborate with field engineers when needed and install software for customers.
• Use Salesforce CRM to manage caseload and ensure efficient service.

Skills

Remote support

CRM systems

Salesforce

Problem solving

Communication skills

Tools

Remote desktop tools

CRM software

Ticketing system

Job description

Technical Support Engineer

100% Office-based Role NE36 0PQ

Day Shifts Monday-Friday

33 Days Holidays, Specialist Training

Do you have a strong background in providing IT/ technical support to customers? If so, this new Technical Support Engineer position could be the perfect next step for you.

My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across a broad range of disciplines.

The Role - Technical Support Engineer:

• Providing day-to-day remote support to customers via phone, email and remote access systems
• Handling cases for laser systems, including software, networking, mechanical, electrical, error codes, and hardware-related issues.
• Working as part of a fast-paced team.
• Diagnosing and fixing faults on machines, mainly electrical and system issues
• Guiding customers through troubleshooting and resolving problems
• Raising quotes for parts, servicing and repairs using internal systems
• Working closely with field engineers when needed
• Using Salesforce CRM
• Installing and setting up software for customers
• Ensuring all customer issues are resolved quickly and effectively

The Right Person - Technical Support Engineer:

• Experience providing remote support to customers in IT, networking or engineering
• Has a strong IT and network background or experience
• Strong working knowledge of remote desktop tools
• Excellent problem-solving and analytical skills.
• Proficient using a CRM system for caseload management or similar
• Happy to work in a fully office-based role.
• Commutable to NE35 postcode daily with use of own vehicle.
• Holds a full UK driving licence.
• Happy to travel for product training.

Salary/ Package - Technical Support Engineer:

• Salary £30,000-£35,000 DOE
• Extensive training and personal development
• Day shifts: Monday to Friday, 9am-5pm
• Full Company product training
• 25 days holiday + statutory bank holidays
• Company Pension Scheme