Technical Support Engineer: Smart Technology

Rise Technical Recruitment Limited; Reading; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

International training

Career progression

Excellent benefits

Job summary

Rise Technical Recruitment Limited in Reading is seeking a Technical Support Engineer to support a network of installation partners, troubleshooting technical issues and advising on system design and product applications. The role offers extensive product and international training and a clear progression path.

You will build strong partner relationships, becoming their first contact for technical guidance while developing their capabilities and business growth.

Qualifications

• Background in Electrical, AV, Networking, IT, Controls or Security.
• Practical technical experience.
• Confident communicator with customers.

Responsibilities

• Provide technical support and troubleshooting to installation partners.
• Advise on system design, installations and product applications.
• Manage and develop relationships with a portfolio of partners.
• Help partners design, quote and deliver projects.
• Extensive product training and international training programme.

Skills

Strong problem solving skills

Confident communicator

Technical aptitude

Willing to learn new technology

Tools

Networking concepts

Job description

Technical Support Engineer: Smart Technology

Reading - Commutable from Basingstoke, Newbury, Bracknell, Wokingham, Thatcham

£38,000 to £42,000 + £6,000 Annual Bonus + International Training + Progression + Excellent Benefits

Are you from a technical background such as Electrical, AV, Networking, IT, Controls or Security, looking to move into an office based role where you can combine your technical knowledge with customer interaction?

This is a fantastic opportunity to enter the rapidly growing building automation industry, receiving extensive technical training while becoming a trusted specialist supporting a network of professional installation partners.

This company is a rapidly growing technology business operating within the smart building sector. They are known for investing heavily in their people, offering extensive technical training, long term development and excellent opportunities to progress.

In this role, you will manage and support a portfolio of installation partners, troubleshooting technical problems, advising on system design and helping them successfully deliver projects. You will build strong relationships with your partners, becoming their first point of contact while helping them develop their technical capability and grow their businesses.

This role would suit somebody with strong technical aptitude who enjoys solving problems and dealing with people. Previous building automation or sales experience is not required, provided you have practical technical experience, networking knowledge and the ability to confidently communicate technical information.

The Role

• Provide technical support and troubleshooting to installation partners
• Advise on system design, installations and product applications
• Manage and develop relationships with a portfolio of partners
• Help partners successfully design, quote and deliver projects
• Extensive product training and international training programme

The Person

• Background in Electrical, AV, Networking, IT, Controls, Security or similar
• Practical technical experience
• Confident communicator who enjoys working with customers
• Strong problem solving skills and ability to independently learn new technology

Reference: BBBH279065

We are an equal opportunities company and welcome applications from all suitable candidates.