Electrical Helpdesk Engineer

Focus Resourcing; South Woodham Ferrers; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Salary £35k-£40k

Holiday 20 days + bank holidays

Pension

Private healthcare

Job summary

Focus Resourcing is seeking a Technical Support Engineer to join our established team in an office-based role in the UK, with potential very occasional on-site visits. Salary will be between £35,000 and £40,000 depending on experience.

Duties include troubleshooting end-user technical product issues, supporting business clients, electricians, installers and the public; handling inbound/outbound tickets, calls and emails; remote diagnosis and site visit planning.

Qualifications

• Previous experience in a technical support role.
• Electrical background ideal; metering experience a plus.
• Strong technical knowledge and ability to learn products quickly.
• Experience with electrical circuits, control panels, batteries; renewables is desirable.

Responsibilities

• Troubleshoot end user technical product issues.
• Support business clients, electricians, installers and the general public.
• Manage tickets using the ticketing system; handle inbound and outbound calls and emails.
• Remote monitoring to find solutions over the telephone.
• Plan weekly site visits to customers' homes and commercial sites; route planning.
• Remotely diagnose product issues and provide training.
• Assist with ISO procedures development and documentation within the department.

Skills

Technical support

Customer service

Diary management

Remote diagnostics

Job description

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• £35,000 - £40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the rolePlease bear in mind that you may not hear from us straight away.

Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.