Technical Support Engineer

Wärtsilä Corporation; Fareham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Wärtsilä Corporation is seeking a Technical Support Engineer to join the Agreement Management Europe team. This role involves providing expert technical assistance to ensure high engine availability and reliability. Ideal candidates will possess strong technical knowledge, impactful customer service skills, and the readiness to travel occasionally. Join a company dedicated to empowering sustainable societies through innovative technologies.

Qualifications

• Over 5 years of experience in operations or technical support roles.
• Strong knowledge of Wärtsilä engine and auxiliary systems.
• Good understanding of TR tools and portals.

Responsibilities

• Provide expert advice and guidance on technical and operational issues.
• Support customers for troubleshooting.
• Monitor TechRequests for the agreement installations.

Skills

Technical communication

Customer understanding

Cost awareness

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are currently looking for a

Technical Support Engineer

to join our team working for a better future. You will be a member of our Agreement Management Europe team for Energy Business customers.

The position is permanent and the preferred location is in Ireland, with regular travelling within the UK.

What will you be doing

As a Technical support engineer, you are accountable to support the customers under LTSA to reach them the highest engine availability and reliability. We expect that with your background you will provide expert advice and guidance on technical and operational issues.

Your site attendances will enable timely and proactive resolution of operational issues with a focus on customer satisfaction. You will report to the Agreement manager and work in daily cooperation with Technical Service L1 and L2.

As Technical Support Engineer, your work will focus on these responsibilities:

• Technical follow-up of the installation under LTSA
• Support customers for troubleshooting
• Providing expert advice and guidance on technical and operational issues
• Monitor TechRequests for the agreement installations
• Work in close cooperation with Remote support team and Technical Service
• Support agreement managers for technical topics
• Planning FS resources for unplanned jobs

To be successful in this role, we expect you to have:

• Good knowledge of agreement way of working
• Good understanding of TR tools and portals, Wedge applications, Cyber security, Fuel, lube oil and water management, Maintenance management, Operation management, Control room knowledge, Electrical systems, Engine Control Systems, Engine knowledge, Performance and Trend analysis, Scheduled maintenance, technical drawings, and flow charts
• To possess a strong technical and in-depth knowledge of Wartsila engine and auxiliary systems with over 5 years of experience in operations or technical support roles.
• Cost awareness & effectiveness
• Customer understanding and technical communication

In this role, travel is required to reach our customers around Italy and eventually within Europe. Thus, we hope you to be ready to travel approximately 50%.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions please reach out to Luca Zubin, GM Operations Energy Business Europe, through email [e-mail] with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .