Electronic Support Engineer (Marine)

JR United Kingdom; Crawley; Remote; GBP 35,000 - 60,000; Full time

Job summary

A leading company seeks an Electronic Support Engineer (Marine) based in Crawley for a remote position requiring extensive travel across the UK, Europe, Middle East, and Africa. The role focuses on supporting electronic control systems for marine propulsion, emphasizing customer interaction, training, and product improvement. Ideal candidates will have a strong technical background in marine electronics and excellent problem-solving skills.

Qualifications

• Experience in electronics support for marine systems is essential.
• Ability to travel on short notice for troubleshooting.
• Proficient in providing remote technical assistance.

Responsibilities

• Carry out commissioning activities and provide electronic support.
• Communicate effectively with customers and resolve technical issues.
• Provide training for distributors and customers on Electronic Control Systems.

Skills

Technical Support

Communication

Problem Solving

Job description

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Electronic Support Engineer (Marine), Crawley, West Sussex

Client: Navis Consulting

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 7

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Electronic Support Engineer (Marine) – Permanent – Remote

This is a technical and customer-focused role to provide Electronic Support for the Regional Office responsible for the UK, Europe, Middle East, and Africa. The role will be worked remotely with extensive travel to these regions. Support covers Electronic Control Systems used on various marine propulsion systems. Responsibilities include vessel commissioning, fault finding, remote assistance, emergency support, and vessel inspections.

Key Responsibilities

Commissioning and Sea Trials

• Carry out commissioning activities for Electronic Control Systems including MECS, Blue Arrow, and AVX Systems, including installation, acceptance trials, and crew training.
• Complete commissioning reports and update project logs.
• Interface with third-party equipment (engine, gearbox).
• Perform DP trials and autopilot interface as required.

Technical Support

• Provide timely and robust electronics support.
• Record and prioritize complaints and technical queries.
• Travel on short notice for troubleshooting and repairs.
• Provide technical advice on installation issues to shipyards.
• Resolve customer issues promptly and satisfactorily.
• Maintain complaints database and handle technical issues effectively.

Customer Focus

• Communicate effectively and manage difficult customers assertively.
• Meet support commitments within required timeframes.
• Provide remote support via phone and email, including emergency assistance.
• Gather customer feedback on support and training.
• Achieve successful problem resolution and positive feedback.

Product Development Support

• Contribute ideas for product improvements in reliability, safety, maintainability, and manufacturing.
• Diagnose and report faults on returned products.
• Assist in defining new product requirements.
• Document suggestions and manage returned product diagnostics.
• Develop and optimize support documentation and systems.

Training and Development

• Provide training for distributors and customers on Electronic Control Systems.
• Deliver in-house technical training for staff.
• Ensure training effectiveness through feedback surveys.

Health and Safety

• Take responsibility for personal safety.
• Understand and perform risk assessments.
• Complete risk assessments for vessel support activities.
• Report no accidents or near misses.
• Attend risk assessment training.

For more information or to apply, please contact Jack.