Technical Support Engineer

ZipRecruiter; Dundee; On-site; GBP 38,000 - 50,000; Full time

Job summary

A leading recruitment firm is actively seeking a Technical Support Engineer/Network Engineer for an onsite role in Dundee. The candidate will be responsible for diagnosing and troubleshooting IT issues, installing and upgrading hardware and software, and maintaining network connectivity. This position requires a minimum of 5 years' experience in IT support, along with expertise in various technologies, ensuring a robust support function within the organization.

Qualifications

• Minimum of 5+ years' experience as an IT support engineer or equivalent role.
• Excellent verbal and written communication skills.

Responsibilities

• Diagnose and resolve problems with hardware, software or network connectivity.
• Maintain, upgrade, and install hardware and software as needed.
• Advanced troubleshooting of wireless and/or data networks (LAN/WAN).

Skills

Diagnosing problems

Troubleshooting software

Network troubleshooting

Knowledge of Intune

SCCM troubleshooting

Windows patching

Knowledge of Microsoft O365

Antivirus tools knowledge

Bitlocker functionality

Job description

Job Description

Hiring for Technical Support Engineer/Network Engineer - Onsite Dundee

Responsibilities:

The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.

-Diagnose and resolve problems with hardware, software or network connectivity.

-Maintain, upgrade, and install hardware and software as needed.

-Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup

-Good Knowledge of Intune & Autopilot imaging process.

-Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.

-Good Knowledge on Windows patching and troubleshooting.

-Good knowledge on Microsoft o365 and troubleshooting, MFA.

-Knowledge on Antivirus tool like Crowdstrike.

-Knowledge in Bitlocker functionality.

-Knowledge on ITSM process and SLA (Incident & Service Task)

-Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/ 11, Server – Added advantage)

Minimum Qualifications:

-Minimum of 5+ years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills

Working Days: Monday - Friday

Working Timings: 8 hours

Work Mode: Onsite Dundee

Experience: 5+years

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.