Technical Support Coordinator - Troubleshooting & Parts

Adecco (Portugal); Coventry; Sur place; GBP 23 000 - 29 000; Plein temps

Résumé du poste

Adecco Group UK & Ireland is seeking a proactive Technical Customer Support Coordinator in Coventry. You will be the first point of contact for customers needing technical assistance, assisting with installation, operation, maintenance and fault finding.

Key responsibilities include diagnosing product faults, providing guidance via phone, email and online channels, and coordinating parts and warranty processes. IT skills and CRM experience are essential for record-keeping and issue resolution.

Qualifications

• Experience in Technical Customer Service, Technical Support, Product Support or Customer Care.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication, patient and customer-focused approach.

Responsabilités

• Provide technical support to customers via telephone, email and online enquiries.
• Diagnose and assist with product faults and operational problems.
• Advise on electrical and gas supply requirements and safe product use.
• Assist with installation, assembly and replacement part enquiries.
• Log and track customer cases through to resolution with CRM systems.

Connaissances

Troubleshooting

Customer Service

Communication

IT Skills

Outils

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Adecco Group UK & Ireland is seeking a proactive Technical Customer Support Coordinator in Coventry. You will be the first point of contact for customers needing technical assistance, assisting with installation, operation, maintenance and fault finding.

Key responsibilities include diagnosing product faults, providing guidance via phone, email and online channels, and coordinating parts and warranty processes. IT skills and CRM experience are essential for record-keeping and issue resolution.