Technical Support Coordinator

Michael Page; England; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Remote work

Job summary

Michael Page seeks a Technical Support Coordinator for a global industrial solutions client. You will provide first-line technical support to customers via phone or email, diagnose issues, and coordinate with internal teams to ensure prompt resolutions.

In this permanent remote-role, you will maintain records, monitor open cases, offer product guidance, and help improve support processes. The ideal candidate has experience in customer service or technical support in industrial sectors, with

Qualifications

• Experience in a customer service or technical support role within the industrial or manufacturing sector.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent written and verbal communication skills.
• Confidence in using customer service software and technical systems.
• A proactive attitude and ability to manage multiple tasks effectively.

Responsibilities

• Provide first-line technical support to customers via phone or email.
• Assist in diagnosing and resolving technical issues related to products or services.
• Coordinate with internal teams to escalate complex queries and ensure prompt resolutions.
• Maintain detailed records of customer interactions and technical support activities.
• Monitor and follow up on open cases to ensure timely resolutions.
• Offer guidance and advice to customers on product usage and troubleshooting.
• Support the team in improving technical support processes and documentation.
• Contribute to customer satisfaction by delivering professional and efficient service.

Skills

Customer service

Technical troubleshooting

Communication skills

Multi-tasking

Problem-solving

Tools

CRM software

Technical systems

Job description

As a Technical Support Coordinator in the industrial and manufacturing sector, you'll be the key point of contact for customers, helping to resolve technical queries and ensuring their needs are met efficiently. This role supports the smooth running of the customer service department and contributes to maintaining high service standards.

Our client is a well-established global organisation operating within the technology and industrial solutions sector. With a strong reputation for innovation, customer service, and product quality, they support a diverse customer base across multiple industries throughout the UK and internationally.

Description

• Provide first-line technical support to customers via phone or email.
• Assist in diagnosing and resolving technical issues related to products or services.
• Coordinate with internal teams to escape complex queries and ensure prompt resolutions.
• Maintain detailed records of customer interactions and technical support activities.
• Monitor and follow up on open cases to ensure timely resolutions.
• Offer guidance and advice to customers on product usage and troubleshooting.
• Support the team in improving technical support processes and documentation.
• Contribute to customer satisfaction by delivering professional and efficient service.

Profile

A successful Technical Support Coordinator should have:

• Experience in a customer service or technical support role within the industrial or manufacturing sector.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication skills, both written and verbal.
• Confidence in using customer service software and technical systems.
• A proactive attitude and ability to manage multiple tasks effectively.
• Attention to detail and a focus on delivering high-quality service.

Job Offer

• A salary range of £30,000 to £35,000, dependent on the level of experience.
• Permanent position within the industrial and manufacturing sector.
• Remote role.