Technical Support Analyst: Networking Troubleshooting

Balance Innovations; Crickhowell; On-site; GBP 24,000 - 32,000; Full time

Job summary

Brink's is seeking a Technical Support Analyst to join our Technical Services team in a fast-paced environment. You will be the first point of contact for technical issues, troubleshoot faults, coordinate with engineers, and help ensure services remain operational for customers.

Responsibilities include monitoring networks, deploying remote updates, configuring routers for new installations, and providing updates to teams and suppliers. The role offers 4 on/4 off shifts and full-time hours.

Qualifications

• Minimum of 5 GCSEs (or equivalent).
• Strong IT literacy and confidence using multiple systems.
• Understanding of basic networking concepts, including TCP/IP.
• Previous helpdesk, service desk or technical support experience.
• Excellent communication and problem-solving skills.
• Ability to work effectively within a team environment.
• Experience working within a telecommunications or technical support environment.
• Exposure to network troubleshooting and remote support tools.

Responsibilities

• Acting as the first point of contact for technical support queries.
• Troubleshooting and tracking faults through to resolution.
• Monitoring and maintaining telecommunications networks.
• Validating and coordinating engineer jobs across the business.
• Deploying remote updates, patches, screen changes and password updates.
• Configuring routers and profiles for new installations.
• Providing regular updates to internal teams, customers and suppliers.
• Managing stock processes, including router orders and Bybox management.
• Supporting system migrations and deployment projects.
• Collaborating with colleagues to ensure effective operation of the support desk.
• Preparing detailed handovers for colleagues and shift teams.

Skills

GCSEs or equivalent

IT literacy

Networking basics (TCP/IP)

Helpdesk/technical support

Communication skills

Teamwork

Telecommunications support

Remote support tools

Education

5 GCSEs (or equivalent)

Job description

Brink's is seeking a Technical Support Analyst to join our Technical Services team in a fast-paced environment. You will be the first point of contact for technical issues, troubleshoot faults, coordinate with engineers, and help ensure services remain operational for customers.

Responsibilities include monitoring networks, deploying remote updates, configuring routers for new installations, and providing updates to teams and suppliers. The role offers 4 on/4 off shifts and full-time hours.