Technical Support

Balance Innovations; Crickhowell; On-site; GBP 24,000 - 32,000; Full time

Job summary

Brink's is seeking a Technical Support Analyst to join our Technical Services team in a fast-paced environment. You will be the first point of contact for technical issues, troubleshoot faults, coordinate with engineers, and help ensure services remain operational for customers.

Responsibilities include monitoring networks, deploying remote updates, configuring routers for new installations, and providing updates to teams and suppliers. The role offers 4 on/4 off shifts and full-time hours.

Qualifications

• Minimum of 5 GCSEs (or equivalent).
• Strong IT literacy and confidence using multiple systems.
• Understanding of basic networking concepts, including TCP/IP.
• Previous helpdesk, service desk or technical support experience.
• Excellent communication and problem-solving skills.
• Ability to work effectively within a team environment.
• Experience working within a telecommunications or technical support environment.
• Exposure to network troubleshooting and remote support tools.

Responsibilities

• Acting as the first point of contact for technical support queries.
• Troubleshooting and tracking faults through to resolution.
• Monitoring and maintaining telecommunications networks.
• Validating and coordinating engineer jobs across the business.
• Deploying remote updates, patches, screen changes and password updates.
• Configuring routers and profiles for new installations.
• Providing regular updates to internal teams, customers and suppliers.
• Managing stock processes, including router orders and Bybox management.
• Supporting system migrations and deployment projects.
• Collaborating with colleagues to ensure effective operation of the support desk.
• Preparing detailed handovers for colleagues and shift teams.

Skills

GCSEs or equivalent

IT literacy

Networking basics (TCP/IP)

Helpdesk/technical support

Communication skills

Teamwork

Telecommunications support

Remote support tools

Education

5 GCSEs (or equivalent)

Job description

Technical Support Analyst Shift Pattern: 4 on / 4 off | 12-Hour Shifts

Are you technically minded, customer-focused, and looking to build your career within a fast-paced technical services environment? We're looking for a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you'll play a vital role in supporting telecommunications networks, troubleshooting faults, coordinating with engineers, and helping ensure services remain operational for our customers. This is an excellent opportunity for someone with helpdesk or technical support experience who enjoys problem-solving and is keen to develop their networking and technical skills.

What You'll Be Doing

• Acting as the first point of contact for technical support queries


• Troubleshooting and tracking faults through to resolution


• Monitoring and maintaining telecommunications networks


• Validating and coordinating engineer jobs across the business


• Deploying remote updates, patches, screen changes and password updates


• Configuring routers and profiles for new installations


• Providing regular updates to internal teams, customers and suppliers


• Managing stock processes, including router orders and Bybox management


• Supporting system migrations and deployment projects


• Collaborating with colleagues to ensure effective operation of the support desk


• Preparing detailed handovers for colleagues and shift teams

What We're Looking For

• Minimum of 5 GCSEs (or equivalent)


• Strong IT literacy and confidence using multiple systems


• Understanding of basic networking concepts, including TCP/IP


• Previous helpdesk, service desk or technical support experience


• Excellent communication and problem-solving skills


• Ability to work effectively within a team environment


• Experience working within a telecommunications or technical support environment


• Exposure to network troubleshooting and remote support tools

What You'll Gain

• Hands-on experience supporting telecommunications infrastructure


• Exposure to a variety of technical systems and technologies


• Opportunities to develop networking and troubleshooting skills


• A collaborative and supportive team environment


• The chance to contribute to service improvement projects and business-critical operations

Working Hours

4 on / 4 off shift pattern 12-hour shifts Full-time permanent position

Build a Career with Purpose at Brink's

For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.

At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you.

Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we're here to support you every step of the way.