24/7 Service Desk Technician — Remote After Training

Hamilton Barnes ?; Manchester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Remote work after training

Career progression and mentorship

Exposure to VOIP and monitoring tools

Job summary

Hamilton Barnes is seeking a candidate for a 24/7 technical support role. You will be on the front lines, triaging and resolving technical issues, and escalating when needed. After training, you’ll work remotely during night shifts and rotate across evenings, nights and weekends.

The role offers a clear path to 2nd and 3rd line support with training, mentorship, and progression mapped out, exposing you to VOIP, alert monitoring, and a wide stack with ServiceNow, Remedy, and Salesforce.

Qualifications

• Experience in a service desk or helpdesk environment.
• Ability to triage and escalate technical issues.
• Willingness to work nights and weekends on a rotating schedule.
• Eligibility for SC (NPPV3) clearance.
• Motivation to learn and grow within the role.

Responsibilities

• Act as the first point of contact for technical support issues.
• Monitor alarm and alert systems and respond to triggers.
• Perform user administration tasks (add/remove users).
• Learn systems within three months and gain deep tool understanding.
• Follow a 12-week rotating shift pattern including evenings, overnights and weekends.

Skills

Customer service

Service desk experience

Night/weekend shifts

SC clearance eligibility

Willing to learn

Career progression

Mentoring

Technical stack exposure

Team-oriented

Tools

ServiceNow

Remedy

Salesforce

Job description

Hamilton Barnes is seeking a candidate for a 24/7 technical support role. You will be on the front lines, triaging and resolving technical issues, and escalating when needed. After training, you’ll work remotely during night shifts and rotate across evenings, nights and weekends.

The role offers a clear path to 2nd and 3rd line support with training, mentorship, and progression mapped out, exposing you to VOIP, alert monitoring, and a wide stack with ServiceNow, Remedy, and Salesforce.