Technical Support Analyst – ITIL, ServiceNow & NHS Desk

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Coventry is seeking a Technical Support Analyst to join their ICT Department. The role involves providing hardware and software support, maintaining high levels of customer service, and supporting over 10,000 desktops. Applicants must possess excellent technical skills, a UK driving license, and the ability to work well in a team. This is a great opportunity to grow within a respected Trust committed to world-class patient care.

Qualifications

• Excellent technical, interpersonal, and communication skills.
• Confidence working as part of a large team and independently.
• Familiarity with ITIL concepts and ServiceNow preferred.

Responsibilities

• Provide desktop support to over 10,000 desktops and 13,000 users.
• Provide end-user hardware and software support utilising ITIL framework.
• Prepare, test and deploy ICT equipment according to best practices.
• Conduct first-line fault finding for network equipment and cabling.

Skills

Technical support

Communication skills

Problem-solving

Teamwork

Customer service

Tools

ServiceNow

Windows 11

iOS

Job description

A leading healthcare provider in Coventry is seeking a Technical Support Analyst to join their ICT Department. The role involves providing hardware and software support, maintaining high levels of customer service, and supporting over 10,000 desktops. Applicants must possess excellent technical skills, a UK driving license, and the ability to work well in a team. This is a great opportunity to grow within a respected Trust committed to world-class patient care.