Technical Support Analyst

Future Prospects Group Ltd; Newark on Trent; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Travel opportunities

Professional development

International enterprise environment

Global collaboration

Job summary

Future Prospects Group Ltd is seeking a Technical Support Analyst to join the IT team on a full-time, permanent basis in the UK with European travel. You will provide second-level support across the corporate infrastructure and help drive Windows updates, hardware deployments, and asset management processes.

The role focuses on maintaining security, documenting configurations, and collaborating with colleagues across Europe to deliver reliable IT services for over 2,500 users while supporting

Qualifications

• Minimum two years hands-on information systems infrastructure support in a multi-site enterprise.
• Solid knowledge of Windows desktop and server environments and Active Directory administration.
• Good understanding of networking, hardware, and data security standards.
• Proficiency with Microsoft Office and end-user software configuration.
• Experience with software asset management and licence compliance tools (e.g., Snow License Manager).

Responsibilities

• Provide second-level technical support across corporate IT infrastructure and incidents.
• Maintain Windows update and deployment processes, including Windows 11 rollouts.
• Deploy and configure desktop hardware, printers, mobile devices, and peripherals per SOPs.
• Document all technical activities and changes to standards.
• Collaborate with IS colleagues across Europe on infrastructure projects.
• Manage software asset procurement, quotations, purchase orders, and deliveries.
• Administer software subscriptions, entitlements, and licence renewals.
• Reconcile licence data and support audits across systems.

Skills

2+ years exp

Windows OS & Server

Active Directory

Networking basics

Microsoft Office

Software asset mgmt

Snow License Manager

ERP/MRP familiarity

Tools

Snow License Manager

ERP/MRP systems

Job description

Technical Support Analyst

Full Time, Permanent (UK with European Travel)

£26,000 - £34,000

Future Prospects Group are delighted to be working with our client, an established international organisation, to recruit a dedicated Technical Support Analyst on a full-time, permanent basis.

This is an outstanding opportunity to join a vital Information Systems team supporting over 2,500 users. If you are a proactive IT professional with hands-on infrastructure experience, strong problem-solving capabilities, and an aptitude for software asset management, this multi-faceted role will allow you to make a tangible impact across a modern enterprise network.

THE ROLE

Your responsibilities as a Technical Support Analyst will include:

• Provide second-level technical support across all corporate IT infrastructure and systems, assisting with helpdesk escalations and timely fault resolution.
• Maintain and administer Windows update and deployment processes across all workstation environments, including ongoing Windows 11 rollouts.
• Deploy and configure new desktop hardware, printers, mobile devices, and peripherals in accordance with standard operating procedures.
• Ensure all technical activities, incident resolutions, and configuration changes are thoroughly documented to departmental standards.
• Collaborate closely with wider Information Systems colleagues across Europe on key infrastructure and continuous improvement projects.
• Manage software asset procurement activities, including obtaining competitive quotations, processing purchase orders, and logging deliveries.
• Administer ongoing software subscriptions, maintenance agreements, entitlements, and licence renewals.
• Reconcile software licence data and support internal compliance audits using Snow License Manager and associated tools.

THE CANDIDATE

The ideal Technical Support Analyst will be able to demonstrate the following key skills and experience:

• A minimum of two years of hands-on Information Systems infrastructure support experience gained within a multi-site enterprise organisation.
• Demonstrable working knowledge of Microsoft Windows desktop environments, Windows Server systems, and Active Directory administration.
• A solid practical understanding of computer networking principles, hardware architecture, and data security standards.
• Proven proficiency in supporting the Microsoft Office suite and handling end-user software configuration.
• Superb interpersonal and communication skills, with the ability to articulate technical solutions clearly to non-technical stakeholders.
• Prior experience in software asset management, licence compliance tools such as Snow License Manager, or data migration is highly advantageous.
• Familiarity with enterprise business systems, such as ERP or MRP platforms, would be beneficial.
• Willingness and flexibility to undertake occasional business travel across the UK and continental Europe.

THE BENEFITS

The benefits included with this role are:

• Competitive starting salary commensurate with experience.
• Opportunity to work in an international enterprise environment supporting over 2,500 users across 12 countries.
• Funded business travel opportunities across the UK and Europe.
• Genuine opportunities for professional development and career progression within a leading global business.