IT 2nd Line Support Engineer

Lockheed Martin Corporation; Ampthill; Vor Ort; GBP 25.000 - 32.000; Vollzeit

Zusammenfassung

Lockheed Martin Corporation in the United Kingdom is seeking a friendly Technical Support Specialist to provide day-to-day IT support for desktops, laptops, mobile devices, printers and more.

You will troubleshoot issues, guide users, assist with hardware and software deployments, and help maintain documentation. The role involves travel to other UK locations and a four-day work week and 37.5 hours per week.

Qualifikationen

• Experience in technical support or IT troubleshooting, preferably in a corporate/office setting.
• Strong customer-first approach, always putting the user experience first.
• Experience with Microsoft operating systems and supporting the Microsoft Office suite.
• A proactive, self-starter who’s eager to learn and collaborate with others.
• Familiarity with Active Directory for basic administration tasks.
• Excellent problem-solving abilities, with experience providing support both in person and remotely.
• Team-oriented, with the ability to work independently when required.
• Flexible 'can-do' attitude and willingness to travel to UK locations.
• A clean driving license and willingness to travel to other UK locations if necessary.

Aufgaben

• Provide friendly and efficient technical support to users across devices and printers.
• Resolve technical issues using Service Central, aiming to meet SLAs.
• Assist with asset management, ensuring accurate tracking of devices and hardware.
• Support hardware and software refresh programs and roll out new technologies.
• Deploy, maintain, and support iOS devices for users.
• Create and update technical documentation for processes and procedures.
• Contribute to server and network maintenance with the team.
• Travel to other UK locations for on-site support when needed.

Kenntnisse

Technical support experience

Customer focus

Strong communication

Problem solving

Teamwork

Travel willingness

Remote support

Tools

Microsoft Office

Active Directory

Jobbeschreibung

37.5h, 4 day working week Monday to Thursday

We are looking for a friendly and proactive Technical Support Specialist to join our team. You will provide day-to-day support to our users, helping them with their computers, mobile devices, printers, and other technology tools. You’ll play a vital role in making sure our teams have the right technology to do their best work, whether that’s troubleshooting issues, guiding users through technical problems, or helping with the installation and maintenance of hardware and software.

This is a great opportunity to be part of a supportive team where you can learn and grow in the field of IT. If you're someone who enjoys problem-solving, helping others, and working in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Provide friendly and efficient technical support to users across a range of devices including desktops, laptops, smartphones, tablets, and printers.
• Resolve technical issues using Service Central, aiming to meet agreed SLAs.
• Assist with asset management, ensuring accurate tracking of devices and hardware.
• Support project work such as hardware and software refresh programs, helping to roll out new technologies.
• Deploy, maintain, and support iOS devices for users.
• Create and update technical documentation, including processes and procedures to ensure consistency and clarity.
• Contribute to server and network maintenance, working with the team to ensure smooth operations.
• Travel to other UK locations for on-site support when needed.

About You:

We’re looking for someone who has experience in IT support and is passionate about delivering excellent service to others. You should be a great communicator, with a strong sense of teamwork and initiative.

Required skills, qualifications and experience

• Previous experience in technical support or IT troubleshooting, preferably in a corporate or office environment.
• Strong customer-first approach, always putting the user experience first.
• Experience with Microsoft operating systems and supporting the Microsoft Office suite.
• A proactive, self-starter who’s eager to learn and collaborate with others.
• Familiarity with Active Directory for basic administration tasks.
• Excellent problem-solving abilities, with experience providing support both in person and remotely (via phone, chat, or remote desktop).
• Team-oriented, with the ability to work independently when required.
• Strong communication and problem-determination skills.
• A flexible "can-do" attitude and a willingness to adapt to changing needs.
• A clean driving license and willingness to travel to other UK locations if necessary.

We believe that diverse teams perform at their best and encourage applicants from all backgrounds. If you're excited about this role and have the skills we're looking for, we’d love to hear from you!