Technical Support Engineer (US Hours)

JR United Kingdom; Belfast; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic Cyber Security focused organization as a Product Support Engineer in Belfast. This multinational SaaS company prioritizes career growth and offers a flexible working environment. In this role, you will troubleshoot technical issues, support users through various channels, and collaborate with engineering teams. The company fosters a supportive and autonomous team culture, providing opportunities for personal and professional development. If you are passionate about technology and customer service, this position is perfect for you!

Benefits

Opportunities for growth and training

Supportive team environment

Flexible working hours

Flat team structure

High team retention

Qualifications

• Experience with cloud infrastructure and networking.
• Strong problem-solving skills and technical curiosity.

Responsibilities

• Troubleshoot issues across Linux, AWS, databases, and containers.
• Support users via tickets, live chat, and screen sharing.

Skills

Problem-solving

Technical curiosity

Cloud infrastructure

Networking

Debugging

Communication skills

Customer service skills

Tools

SAML

REST APIs

SQL

JIRA

Salesforce

Job description

Job Description:

Product Support Engineer - MUST BE BASED IN NORTHERN IRELAND

MCS Group is partnering with a dynamic Cyber Security focused organisation to find a Product Support Engineer for their Belfast team. This multinational SaaS company values career growth, trust, and flexible working.

Responsibilities:

• Troubleshoot issues across Linux, AWS, databases, and containers
• Support users via tickets, live chat, and screen sharing
• Create and update documentation and knowledge base
• Collaborate with engineering and product teams on escalations
• Work US hours, 2pm-10pm

Qualifications:

• Strong problem-solving and technical curiosity
• Experience with cloud infrastructure, networking, debugging
• Excellent communication and customer service skills
• Bonus: familiarity with SAML, REST APIs, SQL, JIRA, Salesforce

Benefits:

• Fully remote, NI based
• Supportive, autonomous team environment
• Opportunities for growth and training
• Culture focused on doing things right
• Flat team structure with open communication
• High team retention

To apply, send your CV via the provided link or contact Stuart Kennedy at MCS Group at 02896935520 or [emailprotected]. Even if not suitable, visit MCS Group for other opportunities.