Technical Support Engineer (US Hours)

MCS Group; Belfast; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative cyber security-focused organization is looking for a Product Support Engineer to join their dynamic team in Belfast. This role offers the opportunity to troubleshoot technical issues across various platforms, support users, and collaborate with engineering teams. With a commitment to career progression and a flexible working environment, this company values autonomy and initiative. You will have access to training and resources to enhance your skills while working in a supportive team culture that prioritizes doing things the right way. If you're passionate about technology and customer service, this could be the perfect opportunity for you.

Benefits

Access to training and certifications

Supportive team environment

Flexible working hours

Opportunities for career growth

Flat team structure

Qualifications

• Experience troubleshooting technical issues across Linux and AWS.
• Strong problem-solving skills with a customer service mindset.

Responsibilities

• Troubleshoot technical issues across Linux, AWS, databases, and containers.
• Support users through tickets, live chat, and screen shares.

Skills

Problem-solving skills

Technical curiosity

Cloud infrastructure

Networking

Debugging

Excellent communication

Customer service mindset

Tools

SAML

REST APIs

SQL

JIRA

Salesforce

Job description

Product Support Engineer - **MUST BE BASED IN NORTHERN IRELAND**

MCS Group is delighted to be exclusively partnering up with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi-national SAAS house champions career progression and growth, as well as a very trusting and flexible working environment.

What You'll Do

• Troubleshoot technical issues across Linux, AWS, databases, and containers

• Support users through tickets, live chat, and screen shares

• Create documentation and contribute to the knowledge base

• Collaborate with engineering and product teams on escalations

• Work US business hours, 2pm-10pm

What You'll Bring

• Strong problem-solving skills and technical curiosity

• Experience with cloud infrastructure, networking, and debugging

• Excellent communication and customer service mindset

• Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce

What's in It for You

• Fully remote - NI Based

• Supportive team environment that values autonomy and initiative.

• Opportunities to grow within a high-performing, purpose-driven team.

• Access to training, certifications, and resources to expand your skillset.

• A culture focused on doing things the right way, not the fast way.

• Flat team structure with open lines of communication.

• Excellent team retention - people like it here, and it shows.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.