Technical Support Engineer (US Hours)

MCS Group | Your Specialist Recruitment Consultancy; Belfast; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative and rapidly growing Cyber Security firm is seeking a Product Support Engineer to join their Belfast team. This role offers a unique opportunity to work in a fully remote environment while collaborating with a supportive team that values autonomy and personal growth. You'll be responsible for troubleshooting technical issues across various platforms, including Linux and AWS, and providing top-notch support to users. The company fosters a culture of continuous learning, offering access to training and resources to expand your skillset. If you're passionate about technology and eager to make a meaningful impact, this position is perfect for you.

Benefits

Fully remote work

Supportive team environment

Opportunities for growth

Access to training and certifications

Flat team structure

Excellent team retention

Qualifications

• Experience troubleshooting technical issues across Linux and AWS.
• Strong communication and customer service skills are essential.

Responsibilities

• Troubleshoot technical issues and support users through various channels.
• Collaborate with engineering and product teams on escalations.

Skills

Problem-solving skills

Technical curiosity

Cloud infrastructure

Networking

Debugging

Communication skills

Customer service mindset

Tools

SAML

REST APIs

SQL

JIRA

Salesforce

Job description

MCS Group | Your Specialist Recruitment Consultancy pay range

This range is provided by MCS Group | Your Specialist Recruitment Consultancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MCS Group | Your Specialist Recruitment Consultancy

Product Support Engineer - MUST BE BASED IN NORTHERN IRELAND

MCS Group is delighted to be exclusively partnering with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi-national SAAS company champions career progression and growth, as well as a very trusting and flexible working environment.

What You'll Do

• Troubleshoot technical issues across Linux, AWS, databases, and containers

• Support users through tickets, live chat, and screen shares

• Create documentation and contribute to the knowledge base

• Collaborate with engineering and product teams on escalations

• Work US business hours, 2pm-10pm

What You'll Bring

• Strong problem-solving skills and technical curiosity

• Experience with cloud infrastructure, networking, and debugging

• Excellent communication and customer service mindset

• Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce

What's in It for You

• Fully remote - NI Based

• Supportive team environment that values autonomy and initiative

• Opportunities to grow within a high-performing, purpose-driven team

• Access to training, certifications, and resources to expand your skillset

• A culture focused on doing things the right way, not the fast way

• Flat team structure with open lines of communication

• Excellent team retention - people like it here, and it shows

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

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