Technical Support Operator

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Plan

25 days annual leave

Holiday Purchase Scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development opportunities

Free onsite parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a Technical Support Advisor to provide phone-based security system support. This full-time role covers day shifts with weekend work and includes admin tasks and accurate record-keeping.

You will diagnose alarm faults, work with monitoring/programming software, and deliver top-notch service to residential and commercial customers while assisting field engineers with remote connectivity.

Qualifications

• Strong problem-solving abilities with a solutions focus.
• Excellent communication skills for diverse customers.
• Ability to explain technical information to non-technical audiences.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use monitoring and programming software to support systems.
• Deliver excellent customer service to residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem-solving

Excellent communication

Explain technical info clearly

Tools

Monitoring software

Programming software

Job description

Technical Support Advisor – Join Our Team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Bonus Plan: Performance-based bonuses to reward your impact
• Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.

You will

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

Preferred Skills

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.