Alarm Systems Support Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

Generous leave: 25 days

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Technical Support Advisor to join our ADT team in a full-time, office-based role on a day shift (M40). You will diagnose and troubleshoot security alarm faults, support field engineers, and deliver top-tier customer service to residential and commercial clients.

We offer a competitive salary, a bonus plan, generous annual leave, pension, life assurance, and various employee perks.

Qualifications

• Interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to non-technical audiences.
• Experience in technical problem-solving (preferred).
• Experience providing customer service over the phone (preferred).

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Excellent communication

Explain technical info clearly

Job description

Johnson Controls is seeking a Technical Support Advisor to join our ADT team in a full-time, office-based role on a day shift (M40). You will diagnose and troubleshoot security alarm faults, support field engineers, and deliver top-tier customer service to residential and commercial clients.

We offer a competitive salary, a bonus plan, generous annual leave, pension, life assurance, and various employee perks.