Technical Support Advisor (Night Shift)

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days annual leave

Job summary

Johnson Controls is seeking motivated individuals to join our ADT Support team in Manchester. You don’t need a technical background—if you have strong customer service skills and enjoy problem-solving, we’ll provide full training.

The role involves diagnosing alarm faults, using monitoring software, and supporting field engineers to maintain remote connectivity. We offer comprehensive training, long-term job security, and clear opportunities for career growth across ADT and Johnson Controls at

Qualifications

• Essential Skills: problem-solving, customer service, excellent communication, and ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

Skills

Problem solving

Customer service

Communication

Non-technical explanation

Job description

Shift Pattern: Night shift rotation 4‑on / 4‑off schedule. Hours: 19:00–07:00. *6‑8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotation.

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.

We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training. Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service. With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.

What we offer

• Competitive Salary: Reflecting your skills and experience


• Bonus Plan: Performance‑based bonuses to reward your impact


• Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked


• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave


• Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts


• Career Development: Extensive growth and advancement opportunities


• Free Onsite Parking: Hassle‑free commuting


• Dress Down Fridays: Casual attire to wrap up the week

How will you do it

• Diagnose and troubleshoot security alarm faults


• Use a broad range of monitoring and programming software


• Deliver excellent customer service to external residential customers


• Handle bespoke and high‑security customer requirements with discretion


• Assist field engineers to ensure remote connectivity to alarm systems

Essential Skills

• An interest in problem‑solving


• Customer service skills and experience


• Excellent communication skills


• Ability to convey technical information to a non‑technical audience

Preferred Skills

• Experience in technical problem‑solving

Johnson Controls: Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.