Technical Support Advisor - CRM & Hardware (Crewe)

Radius; Crewe; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension

Life assurance

Electric Vehicle scheme

Employee assistance programme

Wellness and healthcare assistance via

Help@Hand by Unum

Cycle to work scheme

Free breakfast daily in the office

Job summary

Radius is seeking a Technical Support Advisor to join our Crewe team. You will triage and resolve customer technical queries, learning both software and hardware products and delivering clear feedback to clients and internal departments.

The role offers a Monday–Friday 8:30am–5:00pm schedule in our Crewe office. You will manage CRM tickets, provide accurate account feedback, build relationships with internal teams, spot trends, and assist other areas during peaks.

Qualifications

• Strong communicator, equally at ease speaking to external and internal contacts.
• High attention to detail with strong organisational skills.
• A problem-solving mentality.
• Self-motivated, capable of working on own initiative.
• A good understanding of Microsoft Office.

Responsibilities

• Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution.
• Complete detailed checks of accounts providing accurate feedback direct to clients and also other business areas.
• Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints.
• Have an awareness of trends and repeating issues, escalating to your line manager any out of the ordinary occurrences.
• Supporting other business areas at peak times with phone line coverage
• In a customer facing role there is an expectation that you generate leads and referrals for wider Radius products and services

Skills

Strong communicator

Attention to detail

Problem-solving mindset

Self-motivated

Tools

Microsoft Office

Job description

Radius is seeking a Technical Support Advisor to join our Crewe team. You will triage and resolve customer technical queries, learning both software and hardware products and delivering clear feedback to clients and internal departments.

The role offers a Monday–Friday 8:30am–5:00pm schedule in our Crewe office. You will manage CRM tickets, provide accurate account feedback, build relationships with internal teams, spot trends, and assist other areas during peaks.