Telecoms 1st Line Support Specialist - Entry Level

Radius Limited; Crewe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Electric Vehicle salary sacrifice

Employee assistance programme

24 hour wellness and healthcare

Help@Hand support by Unum

Cycle to work

Job summary

Radius Limited is seeking a motivated, customer-focused individual to join our expanding support team in Crewe. This entry-level role offers clear progression opportunities as you gain hands-on experience handling broadband and phone-system issues, logging and triaging tickets, and communicating updates in a professional manner.

You will receive full training and have the chance to develop skills toward more advanced technical roles within telecoms, supported by a range of employee benefits and

Qualifications

• Entry-level role with full training provided.
• Be the first point of contact for customers needing help with broadband and phone systems.
• Log and triage support requests, capture all relevant details.
• Develop hands-on experience and progress into more advanced technical roles.

Responsibilities

• Be the first point of contact for inbound technical support via phone and ticketing system.
• Log and triage support tickets, capturing all relevant details.
• Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting.
• Escalate more complex problems to 2nd Line Support with clear notes.
• Keep customers informed with regular updates on ticket progress.
• Monitor ticket queues to ensure quick responses and meet service levels.

Skills

Confident communicator

Learning mindset

Attention to detail

Phone communication

Career in telecoms

Job description

Radius Limited is seeking a motivated, customer-focused individual to join our expanding support team in Crewe. This entry-level role offers clear progression opportunities as you gain hands-on experience handling broadband and phone-system issues, logging and triaging tickets, and communicating updates in a professional manner.

You will receive full training and have the chance to develop skills toward more advanced technical roles within telecoms, supported by a range of employee benefits and