Technical Support Advisor

Morgan McKinley; Hook; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24 days holiday

Pension

Life assurance

Critical illness cover

Private medical care

Employee assistance service

Free parking

Overtime (paid, voluntary)

Job summary

Morgan McKinley is recruiting a Technical Support Advisor to join a growing engineering company in Hook, UK. No previous technical experience is required; if you have excellent customer service skills and enjoy solving problems, we'd love to hear from you.

You will provide remote technical support to customers and field engineers, and you will receive full training with clear career development. The role involves 24/7 support rotating shifts, starting salary £27k with valuable benefits.

Qualifications

• Customer service experience welcomed from any sector.
• Willingness to learn technical concepts.

Responsibilities

• Provide remote technical support to customers and field engineers.
• Diagnose and resolve technical issues using web-based tools.
• Work 4 days on, 4 days off shift pattern.
• Attend required training and development.

Skills

Customer service

Problem solving

Willingness to learn

Job description

Are you looking to start a career in Technical Support with full training and excellent career progression?

We are recruiting for a Technical Support Advisor to join a successful and growing Engineering company with modern offices in Hook. No previous technical experience is required - if you have excellent customer service skills, enjoy solving problems and are keen to learn, we'd love to hear from you.

We will consider applicants with any kind of customer service experience including retail, hospitality and call centre. College leavers and newly qualified graduates looking to start their career are also encouraged to apply. Qualifications in any Engineering discipline would be ideal but are not essential.

This is an excellent opportunity for someone looking to move into a technical support role with a company that invests in its people and offers full training and clear career development.

As a Technical Support Advisor, you'll provide remote technical support to customers and field engineers, helping to diagnose and resolve technical issues using advanced web-based monitoring and diagnostic tools.

The role will involve shift work as customers require support 24 hours a day, 7 days a week. Shifts will rotate, 7am - 5.30pm, 10.30am - 9pm and 8.30pm - 7.30am, working 4 days on, 4 days off.

On top of a competitive starting salary of £27k, the company offers excellent benefits including 24 days holiday, pension, life assurance, critical illness cover, private medical care, employee assistance service, free parking and paid (voluntary) overtime.