Technical Support Administrator

TieTalent; Scunthorpe; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading company in the technology sector is seeking a Technical Support Administrator for a 12-month temporary role. The successful candidate will handle ICT support requests, manage asset systems, and ensure excellent service delivery. This position offers a competitive salary, flexible working options, and opportunities for professional development.

Benefits

Competitive salary

Aviva pension scheme

30 days holiday

Health care scheme

Flexible/agile working

Enhanced maternity/paternity pay

Continual professional development

Health and wellbeing programs

Time off for volunteer activities

Qualifications

• Basic IT support knowledge (1st line support), with some ICT experience.
• Excellent communication abilities and strong prioritization skills.

Responsibilities

• Monitor and maintain the Helpdesk System, logging and closing calls.
• Provide frontline support to technicians and conduct initial diagnostics.
• Plan onboarding for new starters and coordinate asset retrieval.

Skills

IT support knowledge

communication

prioritization

multitasking

customer service

Education

relevant qualification

Job description

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About

Job Title: Technical Support Administrator – Temporary 12 months

Overall Purpose of Job

To be responsible for the initial handling of ICT support requests, including categorisation and allocation via our Helpdesk system, while promoting self-service options for customers using the ICT service. Additionally, to manage and administer asset and contract management systems, along with all relevant administrative tasks supporting ICT operations.

Benefits

• Competitive salary of £26,069.18, benchmarked against other employers
• Enrolment in our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday plus additional days for Bank Holidays and Birthdays
• Health care scheme
• Flexible/agile working, including options for remote work if role permits
• Enhanced maternity/paternity pay
• Continual professional development, including management training
• Health and wellbeing programs and support services
• Time off for volunteer activities

Main Responsibilities

1. Monitor and maintain the Helpdesk System, logging, assigning, and closing calls appropriately
2. Provide frontline support to technicians, aiding in troubleshooting and information gathering
3. Conduct initial diagnostics and 1st line technical support, enhancing knowledge to improve first point of contact service
4. Support all users within the group, managing dynamic support requests
5. Plan and coordinate onboarding for new starters, including equipment provisioning and system orientation
6. Coordinate leavers to ensure asset retrieval and updates
7. Respond to helpdesk calls within service standards, escalating as needed
8. Suggest improvements to the Helpdesk UX and self-service options
9. Monitor stock levels of consumables and spares, market testing suppliers for value
10. Assist with processing invoices and maintaining good relationships with the Finance team
11. Maintain and update the Asset Register
12. Liaise with third-party suppliers to support and improve service quality
13. Monitor hardware and software error reports
14. Assist with contract administration duties
15. Implement equipment disposal processes at end-of-life, ensuring compliance and safety
16. Produce monthly performance reports for ICT management
17. Provide support at satellite offices as needed

Knowledge, Skills & Experience

• Basic IT support knowledge (1st line support), with some ICT experience or working towards a relevant qualification
• Logical, solution-oriented mindset
• Ability to explain technical issues to non-technical staff
• Strong prioritization and multitasking skills
• Excellent communication abilities
• Ability to perform well under pressure
• Self-motivated and innovative
• Collaborative team player
• Customer service experience and approachable manner

Nice-to-have Skills

• Diagnostics
• Asset Management
• Hardware knowledge
• Customer Service skills

Work Experience

• Systems Administrator
• Desktop Support

Languages

• English

Senior Level

Not Applicable

Employment Type

Full-time

Job Function

Information Technology

Industries

Technology, Information and Internet