Client Support Administrator

DAC Beachcroft LLP; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Client Support Administrator in Leeds for a fixed-term contract. This role involves supporting the Casualty Claims Handling team by managing client accounts, ensuring data accuracy, and liaising with third parties. Ideal for recent graduates with administrative experience, the position offers a flexible work-life balance and opportunities for professional growth.

Benefits

Private Medical Insurance

Income Protection Insurance

Discounted Gym Membership

Opportunities for Growth

Social Events

Qualifications

• Experience in administration or legal sector preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with day-to-day running of client accounts.
• Ensure adherence to SLAs and KPIs.
• Liaise with solicitors and manage data accuracy.

Skills

File Management

Data Analysis

Communication

Organizational Skills

Education

Recent Graduate

Tools

Excel

Job description

Client Support Administrator

Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)

Employment Type: Fixed Term Contract

Location: Leeds

Description

We are looking for a Client Support Administrator to join our Casualty Claims Handling team. If you are a recent graduate with experience in administration or have worked as an administrator in the past and want a new challenge in the claims handling/legal sector, this role could be for you.

This role will be situated in Leeds on a fixed term basis, where you will be asked to come into the office 5 times a week.

What you will do?

• To assist with the day to day running of a client account with a particular focus on data and data accuracy
• Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm to include: Adherence to internal and client SLAs and KPIs
• Assisting with matter set up in the case management system
• Assisting with MI management and checking for accuracy
• Liaising with Opponent Solicitors and other Third Parties
• Referencing and triaging post via a shared email inbox
• Other administrative duties, as required

Who you are

• Practical experience of file management
• IT literate with some Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis
• Good telephone manner
• Organised and able to prioritise and manage a constantly changing workload
• Ability to work on own initiative without close supervision
• A team player who is able to work effectively within the claims department
• Excellent communication skills with a positive and enthusiastic approach to their work
• Experience of finance systems preferred
• Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).