Technical Support Engineer

Brazen Search; Burnley; On-site; GBP 38,000 - 54,000; Full time

Job summary

Brazen Search is seeking a technically strong Technical Support Engineer to join an established engineering business specialising in industrial packaging machinery and automation. This site-based role supports field engineers with complex faults, interprets drawings and provides practical engineering guidance.

Key duties include diagnosing mechanical and electrical faults, guiding on repairs, liaising with internal teams, and contributing to troubleshooting documentation.

Qualifications

• Strong mechanical and electrical engineering background.
• Experience with industrial machinery, packaging equipment or automated systems.
• Excellent fault-finding and diagnostic skills.
• Ability to interpret engineering drawings, electrical schematics and manuals.
• Knowledge of PLCs and automation is advantageous.
• Experience in a field service, maintenance or technical support role.
• Logical thinker with ability to investigate problems and find practical solutions.
• Strong communication skills to provide technical guidance to engineers.

Responsibilities

• Provide technical support to field service engineers across the UK.
• Assist diagnosis and resolution of complex mechanical and electrical faults.
• Support fault-finding on industrial machinery and automated systems.
• Interpret technical drawings, electrical schematics and documentation.
• Identify root causes of recurring faults and advise on solutions.
• Advise on repair procedures and component replacements.
• Liaise with internal engineering teams to resolve issues.
• Help develop technical procedures and troubleshooting guides.
• Share knowledge to raise the engineering team’s capability.
• Occasionally assist with on-site testing, repairs and investigations.

Skills

Mechanical engineering

Electrical engineering

Fault finding

Engineering drawings interpretation

PLCs & automation basics

Field service experience

Problem solving

Technical guidance

Job description

Technical Support Engineer

Location: Site-Based

Salary: Competitive, dependent on experience

Working hours: Monday to Friday

Are you an experienced mechanical or electrical engineer who enjoys solving complex technical problems and supporting other engineers?

We are recruiting on behalf of an established engineering business specialising in industrial packaging machinery and automation solutions. They are looking to appoint a technically strong and practical-minded Technical Support Engineer to provide specialist engineering support to their field service team.

This is a site-based position, acting as a key technical point of contact for engineers working in the field. You will help diagnose difficult faults, identify solutions and provide technical guidance to ensure customer issues are resolved efficiently.

The Role

Working from the company's site, you will support field-based engineers with technical queries, machinery faults and more complex engineering problems.

• Providing technical support and guidance to field service engineers across the UK.
• Assisting engineers with the diagnosis and resolution of complex mechanical and electrical faults.
• Supporting fault-finding on industrial machinery, packaging equipment and automated systems.
• Interpreting technical drawings, electrical schematics and machinery documentation.
• Helping identify root causes of recurring machinery faults and recommending effective solutions.
• Advising engineers on repair procedures, replacement components and technical modifications.
• Liaising with internal engineering teams to investigate and resolve technical issues.
• Supporting the development of technical procedures and troubleshooting documentation.
• Sharing technical knowledge and helping improve the overall capability of the engineering team.
• Providing occasional practical assistance with machinery testing, repairs and technical investigations on-site.

About You

We are looking for an experienced engineer with strong technical knowledge and the confidence to support others in resolving challenging engineering issues.

• A strong mechanical and electrical engineering background.
• Previous experience working on industrial machinery, packaging equipment or automated systems.
• Excellent fault-finding and diagnostic skills.
• The ability to interpret engineering drawings, electrical schematics and technical manuals.
• Knowledge of PLCs, control systems and automation would be advantageous.
• Experience in a field service, maintenance or technical support engineering role.
• The ability to think logically, investigate problems and identify practical solutions.
• Strong communication skills and the confidence to provide technical guidance to engineers.
• A methodical approach with a genuine passion for engineering and problem-solving.

What's on Offer?

• Permanent, site-based engineering position.
• Monday to Friday working pattern.
• Competitive salary, dependent on experience.
• Opportunity to become a key technical specialist within an established engineering business.
• A varied role combining technical problem-solving, engineering support and practical knowledge.
• The opportunity to influence engineering standards and support the development of a nationwide service team