Technical Service Specialist

Medtronic Ltd; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare technology company in the UK is seeking a Field Service Engineer to provide top-notch service and support across various medical equipment. The role focuses on customer engagement, revenue growth, and achieving service performance metrics. Candidates should have a degree in engineering and experience in the medical industry. This position offers a competitive salary, a flexible benefits package, and opportunities for professional growth through training and development.

Benefits

Competitive salary

Flexible benefits package

Short-term incentive program

Qualifications

• Service experience within the medical equipment or healthcare industry.
• Experience of working in a hospital environment.
• Ability to contribute to process improvement.

Responsibilities

• Proactively engage customers within your territory.
• Achieve service performance metrics to enhance market reputation.
• Drive service revenue growth by identifying opportunities.

Skills

Problem-solving skills

Customer-focused attitude

Commercial astuteness

Education

Degree or HNC in electronic/electro-mechanical engineering

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products, including Ear Nose Throat, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers.

This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair while developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in Midlands, Wales and some of the West UK.

Responsibilities

• Proactively engage customers within your territory
• Repair and schedule preventive maintenance visits while supporting the growth of service revenue through contract sales and renewals
• Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty
• Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
• Identify and address all key decision makers with respect to service & repair including Clinical Engineering and Electro‑Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
• Comply with operational guidelines and QA procedures.

Required Knowledge and Experience

• Degree, Higher National Certificate (HNC) or equivalent in electronic/electro‑mechanical engineering
• Service experience within the medical equipment or healthcare industry
• Strong problem‑solving skills, demonstrable initiative and ability to contribute to process improvement
• Customer‑focused attitude, dedicated to building long‑term relationships and exceeding expectations
• Commercial astuteness and ability to recognize and lead revenue growth opportunities.

Experience of working in a hospital environment and experience in using maintenance tracking software for documentation purposes would be an advantage, as would prior experience of training others, including operational training of devices.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and a flexible benefits package. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here (https://www.e-verify.gov/employees).