Technical Sales Support Engineer

Ideal Personnel & Recruitment Solutions Limited; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global market leader in engineering is seeking a Technical Sales Support Engineer. You will provide technical support for mechanical products, including pneumatics and actuators, and assist customers and the sales team with inquiries. Ideal candidates will have a degree in Mechanical Engineering, strong communication skills, and hands-on experience in engineering. The role includes market analysis and training on new products. Benefits include private medical cover and life assurance.

Benefits

Private medical cover

Life assurance

Holiday purchase scheme

Qualifications

• Adept in customer communication via phone and email.
• Experience in handling multiple projects and prioritizing tasks.
• Hands-on testing and diagnostic experience.

Responsibilities

• Support customer inquiries through phone and email.
• Manage product returns and analyze customer feedback.
• Assist sales force during customer visits.

Skills

Mechanical engineering knowledge

Problem-solving skills

Communication skills

Education

Degree, HNC or HND in Mechanical Engineering

Job description

Overview

Our client has a vacancy for a Technical Sales Support Engineer with a strong mechanical bias to support customers and the sales force for technical matters. Technical support will cover the mechanical product range, specialising in pneumatics, actuators and vacuums. Commercial and market awareness of company product offering, supporting sales growth by training and proactive promotion of existing and new products. The focus for this role is mechanical products, although the electrical/electronic interaction is becoming increasingly common.

As a global market leader, every team member has a voice and this contributes to success as a business. They take pride in collaborative, innovative and customer-focussed culture where team members feel respected, empowered and valued. They have clear sustainable development goals as they believe in caring for everyone's futures as well as for the future of the planet.

Responsibilities

• Support for customer questions via phone and email
• Process requests for special products and variations
• Analyse, check and report on customer product returns
• Product management including training, new product introduction and supersession of discontinued product ranges
• New product development proposal activity
• Market and competitor product analysis and understanding
• Supporting sales force with customer visits and application development

Requirements

• Degree, HNC or HND Mechanical Engineering or related discipline
• Able to communicate proficiently via telephone and email
• Methodical problem solver who is logical, organised and able to keep clear comprehensive records
• Experience working in an Engineering environment
• Hands-on testing and diagnostic experience
• Experience handling multiple projects with ability to prioritise, manage own time and meet deadlines
• Ability to clearly and effectively present technical subjects, face to face and via webinar

Benefits

They offer a competitive and attractive range of benefits which include, Private medical cover, life assurance, holiday purchase scheme and much more!

Application

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so