Technical SaaS Customer Support Specialist

JAGGAER; Greater London; Híbrido; GBP 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Birthday leave

Volunteer days

Private health insurance

Dental insurance

Health cash plan

Gym subsidy

Pension salary sacrifice

Resumo da oferta

JAGGAER is seeking a Customer Support Specialist in London to help customers and suppliers resolve technical issues in JAGGAER software. You will connect customers with internal teams, analyze interfaces and workflows, and manage customer relationships and escalations to ensure timely resolution.

The role requires strong communication, ability to handle time-sensitive issues, and a willingness to learn new products and processes.

Qualificações

• Understands business processes and uses standard computer applications.
• Strong customer-focused communication, both written and verbal.
• Keeps composure and stays professional with time-sensitive escalations.
• Willingness to learn new products, processes, and technical concepts.
• Structured problem-solving and solution-oriented mindset.
• Organizes work independently and collaborates with internal teams.

Responsabilidades

• Provide technical support to customers and their suppliers using JAGGAER software.
• Investigate, document, and coordinate resolution of technical issues.
• Act as liaison between customers and internal teams including Development, Project Management, and Professional Services.
• Analyze interfaces and workflows to identify issues and support resolution.
• Manage customer communications and escalations with ownership and follow-through.
• Develop and maintain knowledge of internal solutions and support processes.
• Explain technical concepts clearly to non-technical stakeholders.

Conhecimentos

Customer focus

Communication

Time management

Problem solving

Independent work

Collaboration

Descrição da oferta de emprego

JAGGAER is seeking a Customer Support Specialist in London to help customers and suppliers resolve technical issues in JAGGAER software. You will connect customers with internal teams, analyze interfaces and workflows, and manage customer relationships and escalations to ensure timely resolution.

The role requires strong communication, ability to handle time-sensitive issues, and a willingness to learn new products and processes.