Tech-Savvy Customer Support Specialist

Jaggaer; London Borough of Islington; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Birthday leave

Volunteer days

Private health insurance

Dental insurance

Health cash plan

Pension / salary sacrifice

Job summary

Jaggaer is hiring a Customer Support Specialist to help customers and suppliers resolve technical issues in JAGGAER software. You will connect customers with internal teams, analyze interfaces and workflows, and manage customer escalations to ensure timely resolutions.

Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to learn new products and processes. This role offers hybrid work with some in-office days in London and opportunities for ongoing

Qualifications

• Strong customer focus and clear written and verbal communication skills.
• Ability to manage time-sensitive issues and escalations effectively.
• Willingness to learn new products, processes, and technical concepts.
• Structured problem-solving and solution-oriented approach.

Responsibilities

• Provide technical support to customers and their suppliers using JAGGAER software.
• Investigate, document, and coordinate the resolution of technical issues.
• Act as a link between customers and internal teams including Development, Project Management, and Professional Services.
• Analyze customer-specific interfaces and workflows to identify issues and support resolution.
• Manage customer communication and escalations with ownership and follow-through.
• Develop and maintain knowledge of internal solutions and support processes.
• Explain technical concepts clearly to non-technical stakeholders.

Skills

Customer focus

Communication

Time management

Learning mindset

Problem solving

Ownership

Independent work

Job description

Jaggaer is hiring a Customer Support Specialist to help customers and suppliers resolve technical issues in JAGGAER software. You will connect customers with internal teams, analyze interfaces and workflows, and manage customer escalations to ensure timely resolutions.

Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to learn new products and processes. This role offers hybrid work with some in-office days in London and opportunities for ongoing