SaaS Tech Support Eng: SQL, Integrations, Migrations

Grey Matter Recruitment; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

10% bonus

Great training

Progression opportunities

Supportive culture

Job summary

Grey Matter Recruitment is seeking a customer-facing technical support professional for a fast-growing SaaS environment. You will troubleshoot software issues, engage with customers to resolve problems, and collaborate with product and engineering teams to ensure successful outcomes.

Key skills include hands-on work with SQL, XML, integrations and data migrations, plus prior technical support or helpdesk experience. A proactive approach and clear communication are essential.

Qualifications

• Technical support, helpdesk or customer support experience.

Responsibilities

• Troubleshoot software issues and solve real customer problems.
• Get hands-on with SQL, XML, integrations and data migrations.
• Work alongside technical teams on more complex issues.

Skills

SQL

XML

Integrations

Data migrations

Job description

Grey Matter Recruitment is seeking a customer-facing technical support professional for a fast-growing SaaS environment. You will troubleshoot software issues, engage with customers to resolve problems, and collaborate with product and engineering teams to ensure successful outcomes.

Key skills include hands-on work with SQL, XML, integrations and data migrations, plus prior technical support or helpdesk experience. A proactive approach and clear communication are essential.