Remote SaaS Technical Support Engineer (SQL)

Jobgether; Gran Bretaña; A distancia; GBP 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work (UK)

Descripción de la vacante

Jobgether is seeking a Technical Support Specialist to troubleshoot complex SaaS issues using SQL across databases, applications, and infrastructure in a remote United Kingdom role. You will work with enterprise clients to diagnose production incidents and drive root-cause analysis, collaborating with engineering teams to resolve complex problems.

Ideal candidates have 3+ years in technical support for SaaS, strong SQL skills, and experience across Azure/.NET/Angular.

Formación

• Strong SQL skills with ability to write queries and troubleshoot production data.
• Experience supporting SaaS/web applications in production environments.
• Ability to investigate across databases, applications, and networks to find root causes.
• Clear English communication with clients and internal teams.

Responsabilidades

• Troubleshoot production issues across database, application, and infrastructure layers in a live SaaS environment.
• Write and run SQL queries to diagnose behavior, data inconsistencies, and incidents.
• Monitor production environments and identify performance bottlenecks to prevent escalation.
• Communicate findings to technical client stakeholders and coordinate troubleshooting with engineering teams.
• Collaborate with engineers to escalate and resolve persistent or advanced issues.
• Maintain production environments using monitoring and diagnostic tools to ensure reliability.

Conocimientos

SQL

Technical communication

Remote server experience

Proactive problem-solver

Initiative and ownership

Herramientas

Jira

SQL Profiler

Power BI

Monitoring/logging platforms

Descripción del empleo

Jobgether is seeking a Technical Support Specialist to troubleshoot complex SaaS issues using SQL across databases, applications, and infrastructure in a remote United Kingdom role. You will work with enterprise clients to diagnose production incidents and drive root-cause analysis, collaborating with engineering teams to resolve complex problems.

Ideal candidates have 3+ years in technical support for SaaS, strong SQL skills, and experience across Azure/.NET/Angular.