Global Tech Support Engineer: Problem Solver & Advocate

Jas Gujral; City Of London; On-site; GBP 35,000 - 38,000; Full time

Job summary

Jas Gujral in London is seeking a Technical Support Engineer to assist a global customer base. You will handle technical and non-technical user queries, and contribute to programming and documentation projects.

The role suits someone early in their development career with a customer-service background and problem-solving mindset. Ideal candidates bring API/SDK familiarity, SQL knowledge, and strong communication in a fast-paced environment.

Qualifications

• Extremely strong communication and follow-up skills.
• Speaks and writes English fluently.
• Self-driven and thrives in a fast-paced environment.
• Creative problem solver with customer focus.
• Familiarity with API, iOS/JS SDKs and SQL databases.

Responsibilities

• Provide high-quality technical support to a global customer base.
• Support both technical and non-technical end users and document issues.
• Contribute to programming and documentation projects as needed.
• Improve support processes and architecture with new ideas.

Skills

Communication skills

English fluency

Problem solving

Customer service

API awareness

SDK experience

SQL/MySQL

Web tech basics

Git familiarity

Tools

GitHub

SQL tooling

Job description

Jas Gujral in London is seeking a Technical Support Engineer to assist a global customer base. You will handle technical and non-technical user queries, and contribute to programming and documentation projects.

The role suits someone early in their development career with a customer-service background and problem-solving mindset. Ideal candidates bring API/SDK familiarity, SQL knowledge, and strong communication in a fast-paced environment.