Technical Product Owner - ServiceNow

Computacenter; Hatfield; On-site; GBP 70,000 - 90,000; Full time

Job summary

Computacenter is seeking a ServiceNow Product Owner to shape the strategy, roadmap and delivery of our ServiceNow platform. You will bridge business needs with technical execution, working with architects, developers and stakeholders to accelerate transformation and value.

You will lead backlog grooming, define epics and acceptance criteria, and ensure scalable, secure ServiceNow solutions across the enterprise. This role emphasizes collaboration and delivering business outcomes.

Qualifications

• Bachelor's degree in Computer Science, IT, Business, or a related field.
• 5+ years in ServiceNow Product Owner, Administrator, or Developer roles.
• Strong understanding of ServiceNow architecture, products, and applications.
• Experience in Agile environments and writing epics, user stories, and criteria.
• Hands-on ServiceNow development, configuration, automation, and integrations.

Responsibilities

• Act as a primary collaboration point from CTO architects to Product team in architecture and design.
• Serve as a ServiceNow SME in cross-system design discussions and reference architecture.
• Translate business problems into product solution designs and backlog items.
• Lead technical product discussions between IT teams and stakeholders.
• Manage backlog refinement, sprint planning and agile ceremonies for enhancements.
• Ensure data integrity, security and compliance within the ServiceNow environment.
• Coordinate with vendors and consultants as needed.

Skills

Leadership

Agile delivery

Stakeholder management

Strong communication

Problem solving

Education

Bachelor's degree in Computer Science / IT / Business

Tools

ServiceNow

APIs & integrations

DevOps practices

Job description

Are you ready to play a pivotal role in shaping the future of ServiceNow at Computacenter?

We are expanding our ServiceNow capability as part of a wider transformation programme, and this is a unique opportunity to join at a critical stage of our journey.

As part of a newly evolving product-led organisation, you will help transform our current platform-focused team into a strategic product function, driving innovation, scalability, and business value across a key enterprise platform.

You’ll work closely with architects, developers, and business stakeholders to define and deliver a modern ServiceNow operating model, helping accelerate transformation outcomes across the business.

What you'll do

We are seeking a highly skilled ServiceNow Technical Product Owner to help drive the strategic direction, development, and optimisation of our ServiceNow platform. This role will bridge the gap between business requirements and technical execution, ensuring scalable, secure and high-performance solutions.

This will include:

Strategy, planning and design

• Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design
• Serve as a ServiceNow SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture
• Evaluate new tools, managed packages, and innovation ideas
• Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new ServiceNow operating model, roadmap and agile ways of working
• Stay up to date with ServiceNow releases, best practices, and industry trends to maximize platform capabilities

Product Delivery andManagement

• Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and ServiceNow administrators in product delivery
• Work closely with developers and architects to design and implement scalable and efficient ServiceNow solutions
• Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
• Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
• Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
• Identify and document technical requirements and add these to the product backlog
• Support developers and functional consultants with lower-level design documents
• Contribute to backlog refinement, sprint planning, and agile ceremonies to ensure successful delivery of enhancements
• Perform configuration and development as needed
• Ensure data integrity, security, and compliance within the ServiceNow environment
• Monitor and evaluate system performance, identifying opportunities for improvement and
• Manage relationships with third-party vendors and consultants as needed.

What you'll need

The ideal candidate will possess deep ServiceNow expertise, strong leadership skills, and the ability to collaborate across various teams to deliver value-driven enhancements.

Required skills and experience:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 5+ years of experience as a ServiceNow Product Owner, Administrator or Developer.
• Strong understanding of ServiceNow architecture, products and applications
• Experience working in Agile development environments.
• Ability to write clear and concise epics, user stories and acceptance criteria.
• Hands-on experience with ServiceNow development, configuration, automation, and integrations (APIs, middleware, etc.).
• Excellent communication and stakeholder management skills.
• ServiceNow certifications such as ServiceNow Certified Administrator, and relevant ServiceNow University accreditations are highly preferred.

It would be advantageous ifyou also have:

• Knowledge of DevOps processes and CI/CD practices for ServiceNow development
• Background in enterprise-level digital transformation projects.