ServiceNow Product Owner

SystemsAccountants Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

SystemsAccountants Inc. seeks a ServiceNow Product Owner to own the platform roadmap and drive optimisation across CSM, ITSM, ITAM, ITOM and SPM. You will collaborate with senior stakeholders to understand challenges and deliver practical technology solutions that improve customer outcomes and project delivery.

You will lead a team or work with administrators to prioritise upgrades, testing and adoption, while engaging external partners as necessary to deliver strategic improvements.

Qualifications

• 5+ years working with ServiceNow (CSM, ITSM, ITAM, ITOM and SPM).
• Experience with Customer Support, Customer Success and Project Delivery processes.
• Ability to translate requirements into practical technology solutions for business stakeholders.

Responsibilities

• Act as the lead IT partner for Customer Success and Project Success, building relationships with stakeholders and SMEs.
• Own and shape the application roadmap for the domain, including enhancements and longer-term change.
• Engage third-party vendors and implementation partners as needed for delivery and support.
• Provide direction to system administrators or application specialists delivering configuration and maintenance activities.
• Manage application upgrades and communicate changes to the business.
• Support testing, business readiness, user adoption, and continuous improvement across the application landscape.

Skills

ServiceNow

Business analysis

Stakeholder engagement

Solution design

Job description

We are working with a leading global SaaS company who is seeking a ServiceNow Product Owner to take ownership of their ServiceNow Platform. This position will be responsible for shaping the roadmap and ongoing optimisation of ServiceNow CSM, ITSM, ITAM, ITOM and SPM, supporting both Customer Success and Project Delivery functions across the business.

Reporting into the CIO, you'll collaborate with senior stakeholders to understand operational challenges, deliver technology improvements, and ensure the ServiceNow platform continues to support customer outcomes, service excellence and successful project delivery. This is an ideal opportunity for someone who enjoys combining strategy, stakeholder engagement and hands-on systems leadership.

Key Responsibilities:

• Act as the lead IT partner for the Customer Success and Project Success and build strong relationships with stakeholders and subject matter experts.
• Own and shape the application roadmap for the domain, including enhancements, optimisation opportunities, and longer-term change.
• Engage third-party vendors and implementation partners where required for delivery, support, or specialist expertise.
• Provide direction and prioritisation to system administrators or application specialists delivering configuration, support, and maintenance activities.
• Manage application upgrades and corresponding communication and change management to the business.
• Support testing, business readiness, user adoption, and continuous improvement across the application landscape.

Role Requirements

• Experience and knowledge of Customer Support, Customer Success and Project Delivery processes.
• A blended skill set spanning business analysis, functional consulting, solution design, and systems optimisation.
• Proven ability to work with business stakeholders to understand requirements and deliver practical technology solutions.
• 5+ years working with ServiceNow (CSM, ITSM, ITAM, ITOM and SPM).
• Proven ability to work with business stakeholders to understand requirements and deliver practical technology solutions.