ServiceNow Senior Functional Consultant

Computacenter; Hatfield; On-site; GBP 55,000 - 75,000; Full time

Job summary

Computacenter is seeking a Senior Business Analyst / Functional Consultant to join their Group Information Services team in Hatfield, UK. The role involves analyzing enhancement requests, leading workshops, and ensuring solutions are aligned with industry best practices. Candidates should have over 7 years of experience in business analysis or project management, preferably within IT Service Management, with strong knowledge of ServiceNow applications. This position offers autonomy and the opportunity to drive impactful change within a dynamic team environment.

Qualifications

• 7+ years in Business Analysis/Project management and 3 years in IT Service Management.
• Lead business analyst for an application development project in medium to large companies.
• Strong experience in enhancing core business systems.

Responsibilities

• Analyze enhancement requests and prioritize them with stakeholders.
• Define requirements and processes for new applications.
• Lead workshops for requirement alignment across teams.
• Ensure solutions meet functional requirements through testing.
• Produce project plans and reports as needed.

Skills

Business Analysis

Project Management

ServiceNow applications

Agile/Scrum / Waterfall framework

ITIL knowledge

Requirements Analysis

Excellent Communication

Tools

ServiceNow

Job description

We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own!

You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What you’ll do

• Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
• Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
• Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
• Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
• Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
• Working in geographically spread Agile teams– writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
• Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

What you’ll need

• 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management
• Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
• Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
• Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow
• Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
• Experience working within a hybrid Agile/Scrum / Waterfall framework
• Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
• Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
• Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
• Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
• Be able to design business processes, perform requirements analysis and run requirements workshops.
• Be an excellent communicator, able to drive and influence others across the internal organisation
• Be able to take ownership of both technical and business issues and drive to resolution.