Platform Architect - Certified ServiceNow Professional (CMA/CTA preferred)

N Consulting; United Kingdom; Remote; GBP 90,000 - 150,000; Full time

Job summary

N Consulting in the United Kingdom is seeking a Senior ServiceNow Consultant to drive digital transformation across ITOM, HRSD, and AI-driven initiatives. You will interact with CXOs, shape roadmaps, and lead large-scale ServiceNow programs across global enterprises.

The role requires hands-on implementation experience, strong governance and regulatory compliance understanding, and the ability to mentor teams while delivering measurable outcomes.

Qualifications

• 12+ years of IT experience
• Experience engaging with CXOs and senior stakeholders
• Hands-on ServiceNow ITOM and HRSD delivery
• Experience with AI adoption and intelligent automation
• Strong governance, risk, and regulatory compliance knowledge

Responsibilities

• Act as trusted advisor to CXOs, senior business leaders, and enterprise stakeholders
• Lead strategic workshops, transformation roadmaps, and executive-level discussions
• Drive ServiceNow adoption and enterprise transformation initiatives
• Deliver and oversee implementation programs across ITOM, HRSD, and AI initiatives
• Collaborate with cross-functional teams to align business objectives with technology solutions
• Provide guidance on governance, risk, compliance, and regulatory requirements
• Influence key stakeholders and manage complex enterprise relationships
• Mentor teams and provide thought leadership across large-scale ServiceNow engagements

Skills

CXO engagement

Stakeholder management

Executive presence

ServiceNow ITOM

HRSD

AI adoption

Governance & Compliance

Transformation leadership

Cross-functional collaboration

Tools

ServiceNow

Job description

About the Role

We are seeking an accomplished Senior ServiceNow Consultant with a strong blend of strategic consulting expertise and hands‑on implementation experience. This role requires a seasoned professional who can engage with C‑level executives, drive digital transformation initiatives, and lead enterprise‑wide ServiceNow programs across ITOM, HR, and AI‑driven solutions.

The ideal candidate will possess exceptional stakeholder management skills, executive presence, and the ability to translate business challenges into technology‑driven outcomes while ensuring compliance with regulatory and governance requirements.

Key Responsibilities

Act as a trusted advisor to CXOs, senior business leaders, and enterprise stakeholders

Lead strategic workshops, transformation roadmaps, and executive‑level discussions

Drive ServiceNow adoption and enterprise transformation initiatives

Deliver and oversee implementation programs across:

• ITOM (Discovery, Service Mapping, Event Management)
• HR Service Delivery (HRSD)
• AI & Intelligent Automation Initiatives
• Digital Workflow Transformation

Collaborate with cross‑functional teams to align business objectives with technology solutions

Provide guidance on governance, risk, compliance, and regulatory requirements

Influence key stakeholders and manage complex enterprise relationships

Mentor teams and provide thought leadership across large‑scale ServiceNow engagements

Required Skills & Experience

12+ years of overall IT experience

Strong consulting, advisory, and business transformation background

Proven experience engaging with CXOs, Directors, VP‑level, and senior stakeholders

Excellent communication, presentation, and executive presence ("gravitas")

Hands‑on experience delivering ServiceNow ITOM and HRSD solutions

Experience with AI adoption, GenAI initiatives, workflow automation, or intelligent operations

Strong understanding of Regulatory Compliance, Governance, and Risk frameworks

Ability to lead enterprise transformation programs from strategy through execution

Preferred Qualifications

ServiceNow Certifications

Experience in global enterprise environments

Knowledge of GRC, GDPR, SOX, ISO 27001, or similar compliance frameworks

Experience leading large digital transformation initiatives