Technical Product Owner: Digital Ticketing & Data Platforms

Arriva TrainCare; Luton; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Arriva TrainCare is seeking a technically minded Technical Product Owner to join our Digital & Commercial Platforms team in the UK. Based from Luton or Green Lane Office, you will own the cETM platform, manage data, and drive improvements for customer and operational experiences.

You will work with suppliers, local authorities and internal teams, delivering training, guidance and reporting. Strong stakeholder management and a proactive, hands-on approach are essential for success.

Qualifications

• Strong understanding of bus operations, network design and ticketing systems.
• Experience working with transport-related data, systems and applications.
• Excellent organisational and project management skills.
• Proactive, hands-on approach and ability to work independently.

Responsibilities

• Act as the operational owner and SME for cETM systems within the assigned operating company.
• Manage configuration, maintenance and operational readiness of ticketing and related technologies.
• Provide second-line support and manage incidents through to resolution.
• Monitor system performance and ensure service level agreements are achieved.
• Maintain data quality and governance across fares, scheduling and operational information.
• Manage critical data feeds and ensure timely uploads of service and fare changes.
• Support suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Deliver training and guidance to operational colleagues on system updates and developments.
• Create and maintain reports that support operational and commercial decision-making.

Skills

Bus operations knowledge

Ticketing systems

Stakeholder management

Analytical skills

Data governance

Tools

System integrations experience

Job description

Arriva TrainCare is seeking a technically minded Technical Product Owner to join our Digital & Commercial Platforms team in the UK. Based from Luton or Green Lane Office, you will own the cETM platform, manage data, and drive improvements for customer and operational experiences.

You will work with suppliers, local authorities and internal teams, delivering training, guidance and reporting. Strong stakeholder management and a proactive, hands-on approach are essential for success.