Technical Product Owner - cETM & Transport Data Platform

Arriva Group; Luton; On-site; GBP 65,000 - 90,000; Full time

Job summary

Arriva UK is seeking a highly motivated Technical Product Owner to join the Digital & Commercial Platforms team in the UK. Based from our Luton or Green Lane Office, you will own the cETM platform and related technologies, helping to improve customer and operational experiences.

You will work closely with operations, suppliers, local authorities and central teams to ensure systems, data and processes are well governed, integrated and continually improved. Closing Date: 4 September 2026.

Qualifications

• Strong understanding of bus operations and ticketing systems.
• Experience with transport-related data, systems and applications.
• Excellent organisational and project management skills.

Responsibilities

• Act as operational owner and SME for cETM systems within Arriva UK.
• Manage configuration, maintenance and readiness of ticketing technologies.
• Provide second-line support and manage incidents through to resolution.
• Monitor system performance and ensure SLAs are met.
• Maintain data governance across fares, scheduling and operational information.
• Manage data feeds and timely uploads of service and fare changes.
• Support suppliers, authorities and stakeholders with technical integrations and reporting.
• Deliver training and guidance to colleagues on system updates and developments.
• Create and maintain reports to support operational and commercial decisions.

Skills

Technical knowledge

Stakeholder management

Problem-solving

Data quality

Analytical thinking

Job description

Arriva UK is seeking a highly motivated Technical Product Owner to join the Digital & Commercial Platforms team in the UK. Based from our Luton or Green Lane Office, you will own the cETM platform and related technologies, helping to improve customer and operational experiences.

You will work closely with operations, suppliers, local authorities and central teams to ensure systems, data and processes are well governed, integrated and continually improved. Closing Date: 4 September 2026.