Technical Product Owner – Transit Ticketing & Data Platforms

Arriva Group; Liverpool; On-site; GBP 65,000 - 85,000; Full time

Job summary

Arriva is seeking a technically minded Technical Product Owner to join the Digital & Commercial Platforms team, based from either our Luton or Green Lane Office, to support the cETM platform that underpins our customer and operational experience.

You will work with operational teams, suppliers and local authorities, acting as the SME and main contact for cETM, ensuring systems and data are well governed and continually improved.

Qualifications

• Combination of technical expertise and stakeholder management to drive product decisions.
• Strong understanding of transport/ticketing systems and data governance.
• Ability to lead initiatives across multiple teams and suppliers.

Responsibilities

• Act as operational owner and subject matter expert for cETM systems within the assigned operating company.
• Manage configuration, maintenance and operational readiness of ticketing and related technologies.
• Provide second-line support and manage incidents through to resolution.
• Monitor system performance and ensure service levels are achieved.
• Maintain data quality and governance across fares, scheduling and operational information.
• Manage data feeds and uploads of service and fare changes.
• Support suppliers, local authorities and internal stakeholders with integrations and reporting.
• Deliver training and guidance on system updates and developments.
• Create and maintain reports to support operational and commercial decisions.

Skills

Technical knowledge

Stakeholder management

Problem-solving

Analytical skills

Communication

Job description

Arriva is seeking a technically minded Technical Product Owner to join the Digital & Commercial Platforms team, based from either our Luton or Green Lane Office, to support the cETM platform that underpins our customer and operational experience.

You will work with operational teams, suppliers and local authorities, acting as the SME and main contact for cETM, ensuring systems and data are well governed and continually improved.