Technical Product Owner-Digital Ticketing & Data Platforms

Arriva Limited; Luton; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arriva UK is seeking a Technical Product Owner to support the cETM platform and related technologies, based from Luton or Green Lane Office. You will work with operational teams, suppliers, local authorities and central functions as the SME and primary contact for cETM, ensuring systems, data and processes are managed and improved.

The role combines technical know-how with stakeholder management and problem-solving, with an emphasis on understanding bus operations and transport data.

Qualifications

• Strong understanding of bus operations, network design, ticketing systems and related technologies.
• Experience with transport-related data, systems and applications.
• Excellent organisational and project management skills.

Responsibilities

• Act as the operational owner and SME for cETM systems within the assigned operating company.
• Manage configuration, maintenance and operational readiness of ticketing and related technologies.
• Provide second-line support and manage incidents through to resolution.
• Monitor system performance and ensure service levels are achieved.
• Maintain data quality and governance across fares, scheduling and operational information.
• Manage critical data feeds and ensure timely uploads of service and fare changes.
• Support suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Deliver training and guidance to operational colleagues on system updates and developments.
• Create and maintain reports that support operational and commercial decision-making.

Skills

Bus operations knowledge

Ticketing systems

Stakeholder management

Project management

Data-driven decisions

Job description

Arriva UK is seeking a Technical Product Owner to support the cETM platform and related technologies, based from Luton or Green Lane Office. You will work with operational teams, suppliers, local authorities and central functions as the SME and primary contact for cETM, ensuring systems, data and processes are managed and improved.

The role combines technical know-how with stakeholder management and problem-solving, with an emphasis on understanding bus operations and transport data.