Technical Product Owner

Arriva Limited; Luton; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arriva UK is seeking a Technical Product Owner to support the cETM platform and related technologies, based from Luton or Green Lane Office. You will work with operational teams, suppliers, local authorities and central functions as the SME and primary contact for cETM, ensuring systems, data and processes are managed and improved.

The role combines technical know-how with stakeholder management and problem-solving, with an emphasis on understanding bus operations and transport data.

Qualifications

• Strong understanding of bus operations, network design, ticketing systems and related technologies.
• Experience with transport-related data, systems and applications.
• Excellent organisational and project management skills.

Responsibilities

• Act as the operational owner and SME for cETM systems within the assigned operating company.
• Manage configuration, maintenance and operational readiness of ticketing and related technologies.
• Provide second-line support and manage incidents through to resolution.
• Monitor system performance and ensure service levels are achieved.
• Maintain data quality and governance across fares, scheduling and operational information.
• Manage critical data feeds and ensure timely uploads of service and fare changes.
• Support suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Deliver training and guidance to operational colleagues on system updates and developments.
• Create and maintain reports that support operational and commercial decision-making.

Skills

Bus operations knowledge

Ticketing systems

Stakeholder management

Project management

Data-driven decisions

Job description

Join Arriva and help shape the future of digital bus operations

Based from either our Luton or Green Lane Office, we are looking for a highly motivated and technically minded Technical Product Owner to join our Digital & Commercial Platforms team. This is an exciting opportunity to play a key role in supporting and developing Arriva UK's Contactless Electronic Ticket Machine (cETM) platform and associated technologies that underpin our customer and operational experience. Working closely with operational teams, suppliers, local authorities and central business functions, you will act as the subject matter expert and primary point of contact for all aspects of cETM, ensuring systems, data and processes are effectively managed and continually improved.

What you'll be doing

Key responsibilities include:

• Acting as the operational owner and subject matter expert for cETM systems within the assigned operating company.
• Managing configuration, maintenance and operational readiness of ticketing and related technologies.
• Providing second-line support and managing incidents through to resolution.
• Monitoring system performance and ensuring service level agreements are achieved.
• Maintaining data quality and governance across fares, scheduling and operational information.
• Managing critical data feeds and ensuring timely uploads of service and fare changes.
• Supporting suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Delivering training and guidance to operational colleagues on system updates and developments.
• Creating and maintaining reports that support operational and commercial decision-making.

What we're looking for

We’re seeking someone who can combine technical knowledge with excellent stakeholder management and problem-solving skills.

You will ideally have:

• A strong understanding of bus operations, network design, ticketing systems and associated technologies.
• Experience working with transport-related data, systems and applications.
• Excellent organisational and project management skills.
• A proactive, hands-on approach and the ability to work independently.
• Strong analytical skills with exceptional attention to detail.
• The confidence to communicate effectively with colleagues at all levels, from frontline employees to senior leadership, suppliers and local authorities.
• A passion for delivering excellent customer and operational outcomes through technology and data quality.

What we offer

At Arriva, you’ll be part of a business committed to innovation, operational excellence and delivering sustainable transport solutions for our customers. You’ll have the opportunity to work on business-critical digital platforms, collaborate with experienced professionals and contribute directly to improving our services across the UK.

Closing Date: 4 September 2026 #LI-LS1 Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!