Technical & Operational Delivery Manager

Randstad (Schweiz) AG; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Technical and Operational Delivery Manager to drive technology-led initiatives and improve delivery practices. This role involves facilitating project delivery, managing risks, and enhancing cross-functional collaboration. The ideal candidate will have a strong background in project delivery and communication skills, with experience in technical environments. Working arrangements are hybrid, requiring 3 days in the office located in Fleet Street, London.

Qualifications

• Proven experience delivering complex technical initiatives.
• Strong grasp of delivery practices.
• Experience improving cross-functional ways of working.

Responsibilities

• Facilitate the scoping, planning, and execution of Technology-led initiatives.
• Create and maintain clear, accessible reporting for leadership.
• Help teams adopt consistent delivery habits.

Skills

Communication

Risk Management

Project Delivery

Cross-Functional Collaboration

Tools

Azure DevOps

Job description

About Legal 500

Legal 500 was founded by John Pritchard in 1987 as the original clients’ guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide.

Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels.

We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market.

On the supply side of the legal market, every year Legal 500’s team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data-submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS, and other qualitative and quantitative criteria.

Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients.

Role outline

The Technical and Operational Delivery Manager is a hands-on delivery leader focused on enabling the successful execution of major Technology-led initiatives - and, over time, broader business-critical change projects. They bring delivery discipline, cross-functional coordination, and structured risk visibility to complex initiatives, helping teams move forward, unblock decisions, and communicate progress in a way the business can act on. Their role supports more realistic, informed roadmap planning - not by setting priorities, but by helping the organisation understand what’s possible and what needs to change.

Roles and responsibilities

• Facilitate Technical Project Delivery - Facilitate the scoping, planning, and execution of Technology-led initiatives, including platform upgrades, system integrations, infrastructure enhancements, and operational tooling improvements by supporting tech teams in progressing work and delivery momentum
• Strengthen Delivery Systems and Ways of Working - Design and embed lightweight improvements to enhance visibility, risk management, and delivery predictability whilst also encouraging more cross-functional communications and collaboration
• Cross-Team Dependency and Risk Management – Facilitate the identification, tracking of critical dependencies and risks across Tech, Architecture, Product and broader operational teams.
• Facilitate Business-Level Delivery Transparency - Create and maintain clear, accessible reporting that enables leadership to make informed trade-offs and decisions about delivery progress, roadmap feasibility, and organisational priorities.
• Instil Delivery Discipline - Help teams adopt consistent, practical delivery habits - including clear planning, timelines, ownership, and decision-making practices that increase delivery reliability.
• Enable Change Adoption and Expectation Management - Support business areas in understanding the effort, risk, and trade-offs involved in delivering major initiatives, helping to recalibrate expectations and improve adoption
• Contribute to Future Operational Scaling- Capture lessons learned during delivery; recommend scalable improvements to delivery practices, cross-team coordination models, and operational tooling as the organisation grows

The ideal candidate

Must have

• Proven experience delivering complex technical initiatives (platforms, integrations, infrastructure)
• Strong grasp of delivery practices (scoping, planning, dependency and risk management)
• Strong delivery background in technical environments (but not necessarily a technologist)
• Experience improving or enabling cross-functional ways of working
• Comfortable working with technical stakeholders (without needing to be hands-on tech)
• Clear, structured communicator - adept at surfacing risks and supporting decisions
• Exposure to cross-functional change or operational improvement projects
• Exposure to working with Tech Leads, Architects, and operational stakeholders

Nice-to-have

• Familiarity with Azure DevOps or similar tooling
• Experience with team enablement and coaching

Role details

• Working arrangements - Hybrid - 3 days a week in office
• Office location - Fleet Street, City of London