Claims Insight Delivery Manager

First Central; Haywards Heath; Remote; GBP 55,000 - 75,000; Full time

Job summary

A leading insurance company is seeking a Claims Insight Delivery Manager to enhance claims performance through data analysis and stakeholder collaboration. This role involves mentoring junior analysts and presenting insights to the executive team. Join a dynamic environment focused on professional growth and excellence in service.

Qualifications

• Proven experience in data mining and reporting using SAS and SQL.
• Ability to lead performance discussions based on data insights.
• Experience in line management and colleague development.

Responsibilities

• Deliver reports on claims performance for executive reporting.
• Analyze performance trends and identify opportunities.
• Mentor junior team members in SAS capabilities.

Skills

Stakeholder Management

Analytical Skills

Communication Skills

Tools

SAS

SQL

MS Office

Job description

We’re 1st Central, a market-leading insurance company utilizing smart data and technology at pace. Rapid growth has been driven by providing our 1.4 million customers with great value insurance and excellent service. We have won Insurance Employer of the Year at the British Insurance Awards 2024, and our Glassdoor score is impressive!

Are you a dynamic professional with exceptional stakeholder management skills? Do you have hands-on experience with SAS, SQL, or similar programs? Are you well-versed in actuarial methodologies, particularly claims reserving? If so, we want you to join our team!

We’re looking for a Claims Insight Delivery Manager to join our Performance team, either working remotely or based in our offices at Salford Quays, Manchester or Haywards Heath, West Sussex.

This role involves being a senior team member responsible for developing best-in-class Claims Insight. You will manage the crucial link between frontline operational claims, pricing, underwriting, reserving, and external stakeholders, using data to inform past and future business results.

The Claims Insight Delivery Manager will apply their extensive understanding of actuarial techniques to inform reserving projections and impacts on the 5-year plan.

Developing talent is important to us, so you’ll play a vital role in mentoring junior team members within the Performance Function and supporting their development.

Core skills required:

• Strong stakeholder management and the ability to present to executive-level audiences
• Experience with SAS, SQL, or similar programs
• Knowledge of actuarial methodologies, especially claims reserving

Key responsibilities:

• Deliver regular reports on current and future claims indemnity performance to support monthly and quarterly executive reporting
• Analyze performance trends, identify inconsistencies, and highlight opportunities in line with executive priorities
• Build and maintain data models (primarily using SAS), utilizing various data sources to develop insights into claims performance across the balanced scorecard
• Present and visualize analysis clearly, providing insightful commentary with actionable recommendations for the executive team
• Collaborate with operational teams to make recommendations that improve indemnity performance and ensure follow-through
• Mentor and develop Claims Insight analysts, especially in SAS capabilities
• Work with Finance to track and demonstrate benefits across expenses, income, and indemnity
• Engage with industry benchmarking providers to gather granular data for performance evaluation and KPI setting
• Support forecasting of claims inflation impacts from internal and external factors
• Represent the Claims Insight Manager in key stakeholder meetings
• Assist the wider Performance team as needed, leveraging your skills to meet business needs

Experience & knowledge:

• Proven experience in data mining, transformation, synthesis, and reporting using SAS, SQL, and other modeling tools
• Experience using data and insights to understand claims indemnity performance
• Ability to lead performance discussions and recommend improvements based on data insights
• Ability to work under pressure, managing multiple tasks simultaneously
• Excellent communication skills, including managing difficult conversations
• Team-oriented mindset, focused on shared objectives
• Ability to communicate technical information clearly and comprehensively
• Experience in line management and colleague development

Skills & qualifications:

• Advanced MS Office skills
• Advanced SAS Enterprise Guide skills
• Proficiency in SQL or similar tools
• Understanding of actuarial methodologies
• Strong analytical and numerical skills
• Ability to present and visualize data effectively for diverse audiences
• Creative problem-solving skills to overcome data challenges
• Knowledge of Lean and Continuous Improvement methodologies
• Ability to communicate risks and issues at all organizational levels
• Excellent stakeholder management skills
• Results-driven and commercially focused
• Understanding of the Motor insurance industry

Behaviors:

• Use facts and data to inform decisions, not opinions
• Attention to detail and accuracy
• Clear and concise presentation of complex information
• Self-motivated and enthusiastic
• Flexible and positive attitude
• Decisive and proactive
• Organized and proactive approach
• Align with company values
• Team player

If you believe you’re the right fit, we look forward to hearing from you. Apply today!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues say about working here.

What can we do for you?

People first. Always. We’re passionate about our colleagues and committed to providing an extraordinary working environment. Our workplaces are energetic, supportive, and inspiring. To learn more about our perks, visit here.

Interested? Our Talent team is ready to share everything you need to know about what we’re looking for and what we offer, so don’t hesitate to get in touch.