Technical Officer

Derby City Council; East Midlands; On-site; GBP 32,000 - 34,000; Full time

Job summary

Derby Homes, owned by Derby City Council, is seeking a Technical Officer to support repairs co-ordination and contract execution from its London Road base. The role requires strong customer service skills, ability to interpret drawings, and collaboration with trades and repairs teams.

You will work in a busy housing management environment, ensuring service delivery, coordinating schedules, and assisting the repairs surveying team. A proactive, team-oriented approach is essential.

Qualifications

• Experience in a customer-focused role.
• Understanding of how contracts operate.
• Ability to interpret drawings and their requirements.
• Support to repairs surveying team and housing management.

Responsibilities

• Coordinate across Repairs & Maintenance teams.
• Assist repairs surveying team and contractors.
• Provide technical assistance and customer service.
• Ensure effective communication between trades, contractors and tenants.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Technical Officer Job reference 000012445 Date posted 21/08/2026 Application closing date 06/09/2026 Working Pattern Full time Salary Scale 6 £31,537 - £33,699 Contractual hours 37 Basis Full time Job category/type Housing Management Attachments Blank Job description

Job Title: Technical Officer

Salary: 6 £31,537 - £33,699

Organisation: Deby Homes

Hours: Full Time - 37 hours

Contract type: Temporary 12 Months

Location: London Road

Help us keep Derby Homes' repairs service moving and make every appointment count.

Derby Homes are an organisation owned by Derby City Council who manage and maintain approximately 12,500 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workersand a repairs and maintenance team.

You will be part of a team that helps complete over 40,000 repairs a year, coordinating across the different teams within Repairs & Maintenance and the wider organisations.

Derby Homes are an organisation owned by Derby City Council manage and maintain approximately 12,500 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workersand a repairs and maintenance team.

If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.

This role would suit someone working in a customer focused role and working with our trades and contractors with transferrable skills. The role requires an understanding of how contracts operate and be able to interpret drawings and their requirements. You will also be required to give support to our repairs surveying team. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.

The role is initially offered on a temporary position (12 months), however it is envisaged the role will be reviewed during the term and made into a permanent position.

As a member of the Derby Homes Team you will need to be:

Understanding of Health and Safety and in particular working with scaffolding

Committed to providing excellent customer service and offer technical assistance

Able to use your own initiative and also work as part of a team

Have good communication skills, between trades, contractors and our tenants

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Job description

Person specification

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.

We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.