Housing Officer - 2 Posts

Derby City Council; East Midlands; On-site; GBP 26,000 - 31,000; Full time

Job summary

Derby Homes is seeking a proactive Housing Officer to join our Housing Management team. You will be the main contact for residents in your area, delivering a high-quality, customer-focused service, resolving tenancy issues, and maintaining strong communities across Derby.

In this role you will conduct inspections, support tenants with access to benefits, work with repairs teams, and help identify local priorities with partner agencies to improve neighbourhoods and services for residents.

Qualifications

• Experience in housing management or tenancy management preferred.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to handle challenging situations with sensitivity.

Responsibilities

• Provide a responsive housing management service to tenants and residents.
• Manage tenancy changes and enforcement where required.
• Carry out inspections, visits and tenancy audits.
• Work with repairs teams to address property issues.
• Manage void-related activity and tenancy sign-ups.
• Assist residents with access to benefits and support services.
• Collaborate with partner agencies to identify local priorities and improve neighbourhoods.

Skills

Communication

Negotiation

Problem-solving

Customer service

Teamwork

Time management

Initiative

Empathy

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference 000012456 Date posted 26/08/2026 Application closing date 07/09/2026 Working Pattern Blank Salary Scale 4/5, £26,403 - £31,022 Contractual hours 37 Basis Blank Job category/type Housing Attachments Blank

Housing Officer - 2 Posts

Organisation: Derby Homes
Hours: 37 hours a week
Contract type: 1 Permanent post and 1 Temporary 12-month post available
Location: Various local housing offices in Derby

Are you passionate about providing excellent housing services and helping residents to sustain successful tenancies? Do you enjoy working with people, solving problems, and making a positive difference in your local community?

We are looking for an enthusiastic, compassionate, and motivated Housing Officer to join our Housing Management team at Derby Homes.

This is a varied and rewarding role where you'll be responsible for delivering a high-quality, customer-focused housing management service across a designated area. You'll work directly with tenants and residents, helping to resolve concerns, manage tenancies, maintain strong communities, and ensure our homes and neighbourhoods are well managed.

About the role

As a Housing Officer, you'll be the key point of contact for residents within your designated area, providing advice, support, and practical solutions across a wide range of housing matters.

Your role will include:

• Providing a responsive and customer-focused housing management service to tenants and residents.
• Managing tenancy changes, tenancy conditions, and enforcement matters, taking appropriate action where required.
• Carrying out regular inspections, visits, and tenancy audits, ensuring any issues identified are recorded and dealt with appropriately.
• Working with our repairs teams to address issues relating to the condition of properties.
• Managing void-related activity, escorted viewings, tenancy sign-ups and post-let visits.
• Carrying out introductory tenancy visits, discussing tenancy conditions, and helping residents access the benefits and support they are entitled to.
• Completing needs assessments, action plans, and agreements where appropriate.
• Identifying when residents may benefit from additional support and making appropriate referrals to partner agencies.
• Responding efficiently to enquiries from residents, customers, and members of the public, providing advice and assistance where needed.
• Working with residents and communities to identify local priorities and contribute to positive improvements within neighbourhoods.
• Carrying out customer consultation and surveys to help shape and improve housing services.
• Working collaboratively with colleagues and partner organisations to resolve issues and achieve positive outcomes.

About you

We're looking for someone who is passionate about delivering excellent customer service and making a genuine difference to people's lives. You'll be able to:

• Build positive and professional relationships with tenants, residents, colleagues, and partner agencies.
• Communicate clearly and confidently, both verbally and in writing.
• Use strong negotiation and problem-solving skills to resolve issues effectively.
• Manage a busy and varied workload, prioritising tasks, and meeting deadlines.
• Work confidently on your own initiative while also being a committed team player.
• Deal sensitively and professionally with challenging situations.
• Demonstrate a genuine commitment to providing excellent customer service and improving the lives of residents and communities.

Experience of housing management, tenancy management, customer service, community work, or a related environment would be advantageous, but we're particularly interested in people who can demonstrate the right skills, values, and commitment to our residents.

Why join us?

At Derby Homes, you'll have the opportunity to make a real difference every day. You'll work in a fast-paced environment where no two days are the same, dealing with a wide variety of housing and tenancy matters. You'll be part of a supportive Housing Management team and will have the opportunity to contribute to service improvements, local initiatives and projects that help create stronger, safer, and more successful communities. If you're passionate about people, enjoy finding solutions and want a career where your work has a genuine impact, we'd love to hear from you.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

we are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

The closing date for this vacancy is 8 September 2026 at midnight. Any application forms received after the closing date will not be accepted.

If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held during week commencing 14 September 2026 at the Allenton Housing Office.