Building Surveyor

East End Homes; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading housing service provider in the UK seeks a Technical Officer to ensure high-quality maintenance of housing stock. Responsibilities include managing contractors, ensuring compliance with safety standards, conducting inspections, and delivering exceptional customer service. This full-time role offers opportunities to enhance community services across various projects. Candidates should have proven technical support experience in the housing sector.

Qualifications

• Proven experience delivering customer-focused technical support in a housing environment.
• Experience monitoring contractor performance against specifications and KPIs.
• Experience managing responsive, planned, and void works.

Responsibilities

• Provide customer-focused technical service efficiently.
• Manage contractor performance and address repair quality.
• Conduct site inspections and ensure compliance with safety regulations.

Skills

Understanding of repairs, maintenance, and improvement of housing stock

Knowledge of fire risk and asbestos management

Strong IT skills and ability to use housing management systems

Well-developed communication and negotiation skills

Job description

Base pay range

Main Duties and Responsibilities Purpose of the Job

• To provide a sensitive, customer-focused Technical Service that is efficient, delivers value for money, and reflects the Equality and Diversity policies of East End Homes.
• To contribute towards achieving East End Homes’ Corporate Objectives and service delivery plans.
• To ensure the safety, compliance, and effective maintenance of East End Homes premises and estates.
• To work collaboratively with internal teams, residents, contractors, and specialist service providers to deliver high-quality, timely, and cost-effective technical solutions.
• To achieve high levels of resident satisfaction through professional service delivery.
• Raise orders, specify, diagnose, and issue repair instructions ensuring high-quality standards are met.
• Carry out site inspections as well as desktop inspections to assess work requirements.
• Undertake pre, post, and quality inspections of works to confirm compliance with specifications, safety, and value-for-money principles.
• Understand and correctly apply Schedule of Rates (SOR) codes when raising and assessing works orders.
• Authorise variation orders (VO) within remit ensuring value for money is demonstrated.
• Write detailed reports and provide recommendations for actions following inspections or investigations.
• Verify contractor payments with finance teams when required.
• Oversee and monitor the voids process to ensure properties are let within agreed timescales, budgets, and to East End Homes letting standards.
• Ensure contractors are held accountable for delays in void turnaround and escalate issues where necessary.
• Manage contractor performance and promptly address issues affecting repair quality or turnaround times.
• Manage fire risk assessment processes, ensuring timely completion, review of recommendations, and recording of actions on databases.
• Identify and schedule corrective works for fire safety issues.
• Oversee asbestos management, ensuring accurate information is maintained and made available to contractors, and assist in policy updates.
• Carry out playground and estate facility inspections in line with Health & Safety legislation, programming remedial works where necessary.
• Manage specialist treatments including mould and pest control issues.
• Programme planned maintenance schemes and cyclical works in collaboration with contractors and service providers.
• Specify, tender, and oversee projects, ensuring compliance with East End Homes’ financial regulations and procurement policies.
• Supervise minor and major accessibility adaptations following Occupational Therapist recommendations.
• Process Disability Facility Grant (DFG) applications and ensure works are completed effectively.
• Manage insurance-related repairs, preparing specifications, and progressing associated administration.
• Respond promptly and effectively to complaints, MP and Board enquiries, and client advocate concerns in line with policies and procedures.
• Provide clear advice and guidance to tenants and leaseholders on property alterations, repair processes, and technical matters.
• Participate in East End Homes’ out-of-hours rota when required to provide technical support for emergencies.
• Attend contractor, neighbourhood, and technical meetings, providing updates and professional advice on repair history and ongoing issues.
• Keep up to date with legislative changes, statutory compliance requirements, good practice, and industry codes of practice, applying them to all areas of work.
• Undertake project work specific to the technical service as required.
• Represent East End Homes as a witness in legal proceedings if necessary.
• Manage contractors effectively to ensure service delivery meets standards and agreed KPIs.

Person Specification – Technical Officer

Skills and Knowledge

• Understanding of repairs, maintenance, and improvement of housing stock.
• Knowledge of fire risk and asbestos management in a housing environment.
• Understanding of void processes and letting standards.
• Strong knowledge of statutory compliance, Health & Safety legislation, industry codes of practice, CDM regulations, and Building Regulations.
• Ability to use and interpret Schedule of Rates (SOR) codes accurately.
• Strong IT skills and ability to use housing management and asset systems.
• Well-developed communication, negotiation, and report-writing skills for professional interactions with tenants, staff, and contractors.

Experience

• Proven experience delivering a customer-focused technical support role in a housing environment.
• Experience monitoring contractor performance against contract specifications and KPIs.
• Experience undertaking technical inspections, managing responsive, planned, and void works.
• Experience raising orders, authorising variation orders, and demonstrating value for money in contract management.
• Experience managing contractors effectively to ensure service delivery standards are met.

Personal Qualities

• Flexible, solution-oriented, and committed to providing excellent customer services.
• Ability to work on own initiative while contributing effectively to both local and central teams.
• Empathy in service provision with an understanding of diverse customer needs, including vulnerable residents.
• Willingness to participate in out-of-hours duties when required.
• Strong commitment to equality, diversity, and continuous improvement.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Housing and Community Development and Surveying and Mapping Services