Technical Officer

CIH International Housing Group; Greater London; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Work life balance

Local government pension scheme

Employee health initiatives

Green travel options

Job summary

Derby Homes, owned by Derby City Council, manages around 12,500 properties and employs over 600 staff. The Technical Officer will support Repairs & Maintenance, coordinating across teams and contractors to ensure repairs are delivered efficiently.

You will need strong communication, safety awareness, and the ability to interpret drawings and contracts. The role is initially temporary for 12 months, with potential for permanency.

Qualifications

• Experience in a customer-facing role coordinating with trades and contractors.
• Excellent communication and problem‑solving skills.
• Ability to understand contracts and interpret drawings and requirements.
• Strong awareness of health and safety practices, especially around scaffolding.

Responsibilities

• Coordinate across Repairs & Maintenance and other teams to deliver repairs.
• Provide technical assistance to the repairs surveying team and contractors.
• Interpret drawings and contract requirements to ensure work is carried out correctly.
• Deliver high-quality customer service and maintain positive relationships with tenants and colleagues.

Skills

Customer service

Communication

Teamwork

Initiative

Health and safety

Contract interpretation

Job description

Job Title: Technical Officer

Salary: 6 £31,537 - £33,699

Organisation: Deby Homes

Hours: Full Time - 37 hours

Contract type: Temporary 12 Months

Location: London Road

Derby Homes are an organisation owned by Derby City Council who manage and maintain approximately 12,500 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.

You will be part of a team that helps complete over 40,000 repairs a year, coordinating across the different teams within Repairs & Maintenance and the wider organisations.

Help us keep Derby Homes' repairs service moving and make every appointment count.

Derby Homes are an organisation owned by Derby City Council manage and maintain approximately 12,500 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.

If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.

This role would suit someone working in a customer focused role and working with our trades and contractors with transferrable skills. The role requires an understanding of how contracts operate and be able to interpret drawings and their requirements. You will also be required to give support to our repairs surveying team. You don't need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.

The role is initially offered on a temporary position (12 months), however it is envisaged the role will be reviewed during the term and made into a permanent position.

As a member of the Derby Homes Team you will need to be:

• Understanding of Health and Safety and in particular working with scaffolding
• Committed to providing excellent customer service and offer technical assistance
• Able to use your own initiative and also work as part of a team
• Have good communication skills, between trades, contractors and our tenants

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form

Remember to align your personal statement to the essential criteria in the Person Specification.

Job description

Person specification

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.

We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [e-mail]. https://www.derby.gov.uk/signing-service/

The closing date for this vacancy is 06/09/2026 at midnight. Any application forms received after the closing date will not be accepted.

If you have been selected for interview you will hear from us prior to the interview date.